Restaurant Manager: Lead Ops & Guest Experience

Benihana - Coral Gables; Coral Gables (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee Dining Discounts

Career Development

Paid Sick Time

Job summary

THE ONE GROUP is seeking a Restaurant Manager to oversee daily front-of-house and back-of-house operations, ensuring smooth service and a high-energy dining atmosphere.

You will lead a team, maintain service excellence, monitor quality and safety, and drive profitability while fostering growth and brand development.

Qualifications

• Proven leadership experience in restaurant management or similar role.
• Strong customer service focus with guest experience and operations excellence.
• Extensive food and beverage knowledge; ability to educate staff on menus.
• Familiarity with restaurant management software (OpenTable, Avero, POS).
• Strong leadership, communication, and problem-solving skills.
• Acute financial management skills with budgets and P&L exposure.

Responsibilities

• Oversee daily restaurant operations, front-of-house and back-of-house.
• Maintain service excellence and an elevated guest experience.
• Monitor product quality, vendor relations, and safety compliance.
• Schedule staff shifts and ensure optimal floor coverage.
• Lead hiring, onboarding, training, and performance feedback.
• Drive guest satisfaction, resolve concerns, and uphold brand image.
• Develop marketing/promotional strategies and track revenues/expenses.

Skills

Leadership

Customer service

F&B knowledge

OpenTable

Avero

POS systems

Communication

Problem-solving

Budgeting & P&L

Tools

OpenTable

Avero

POS systems

Job description

• Upto 10% of the base salary in performance-based bonuses
• Competitive Pay
• Medical,Dental, and Vision Insurance for Full Time Restaurant Employees. PartTime Employees are not eligible for health benefits.
• VoluntaryShort Term Disability Insurance – Employee Paid.
• Voluntaryaccident, Hospital Indemnity, and Critical Illness & Cancer Insurance– Employee paid.
• Traditionaland Roth 401(k) Plan – All Employees
• EmployeeDining Discounts and/or Complimentary Onsite Meals
• CareerDevelopment & Limitless Growth Opportunities
• Ifyou reside in Arizona, California, Colorado, Illinois, Massachusetts,Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington,D.C., you are entitled to Paid Sick Time in accordance with state andlocal regulations.
• PaidTime Off
• EmployeeAssistance Program (EAP)
• Commuterand Dependent Care Benefits

What You’ll Do

As a Restaurant Manager with THE ONE GROUP, you will beresponsible for overseeing daily front-of-house and back-of-house operations,ensuring smooth service, and leading a team to deliver unforgettable guestexperience. You’ll play a crucial role in maintaining service excellence, teamdevelopment, and financial performance while fostering a dynamic, high-energydining atmosphere.

Key Responsibilities

• OperationsLeadership
• Overseedaily restaurant operations, including front-of-house and back-of-housemanagement
• Maintainservice excellence, ensuring all guests receive an elevated and seamlessdining experience
• Monitorproduct quality, vendor relationships, and compliance with sanitation andsafety regulations
• Organizeand supervise staff shifts, ensuring optimal floor coverage
• Implementand uphold company policies and hospitality standards
• TeamDevelopment & Staffing
• Recruit,hire, and onboard top talent to build and maintain a high-performanceteam
• Trainand mentor employees in customer service best practices and operationalexcellence
• Conductperformance appraisals and provide constructive feedback to improveproductivity
• Fosterteam morale and motivation, ensuring a collaborative and high-energy workenvironment
• GuestSatisfaction & Brand Development
• Deliversuperior service and maximize customer satisfaction
• Handleguest concerns with professionalism and efficiency, ensuring positiveresolutions
• UpholdTHE ONE GROUP’s brand image and develop initiatives to enhance its localpresence
• Promotethe brand through word-of-mouth marketing, restaurant events, and localpartnerships
• Recommendcreative ways to attract new guests, including social media engagementand promotions
• Financial& Business Performance
• Monitorrestaurant revenue and expenses, ensuring profitability and cost control
• Identifyareas to optimize sales, reduce waste, and improve overall financialperformance
• Workwith leadership to develop marketing and promotional strategies toincrease guest traffic
• Createdetailed reports on weekly, monthly, and annual revenues and expenses
• Maintainoversight of inventory and ensure effective purchasing strategies

What We’re Looking For

• Provenleadership experience as a Restaurant Manager, General Manager, orHospitality Manager
• Strongcustomer service background with a focus on guest experience andoperational excellence
• Extensivefood and beverage knowledge, with the ability to educate staff on menusand ingredients
• Familiaritywith restaurant management software (OpenTable, Avero, POS systems, etc.)
• Strongleadership, communication, and problem-solving skills
• Acutefinancial management skills, with experience handling budgets and P&Lreports

Why THE ONE GROUP is Your Next Career Move

This is more than a job—it’s acareer opportunity with limitless potential in an expanding global brand. Ifyou’re ready to take the next step in your hospitality career, apply today andjoin us in delivering an unmatched dining experience!

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We run background checks on all new hires in this position.