Restaurant Manager: Lead Operations & Guest Experience

nextgen-hospitality-solutions; Downers Grove (IL); On-site; USD 55,000 - 60,000; Full time

Job summary

NextGen Hospitality Solutions in Downers Grove, IL, is seeking a Restaurant Manager for a full-time, on-site role to lead a fast-casual dining team and deliver outstanding guest experiences.

You will oversee daily operations, train and supervise staff, manage inventory and payroll, and drive revenue through marketing initiatives and strong customer engagement, while ensuring safety standards and a welcoming environment.

Qualifications

• Associate degree in Hospitality Management or related field required.
• 1–3 years of experience in restaurant management or similar role.
• Strong leadership, communication, and customer service skills.
• Proficient in POS systems and restaurant software.

Responsibilities

• Oversee daily restaurant operations and ensure safety and health regulations.
• Train, supervise, and motivate staff to deliver exceptional service.
• Manage inventory, ordering, and supplier relationships.
• Implement marketing initiatives to drive guest traffic and revenue.
• Create staff schedules and manage payroll within budget.
• Handle customer complaints and feedback professionally.
• Monitor restaurant performance and prepare financial reports.
• Ensure a clean, organized, welcoming dining environment.

Skills

Leadership

Customer service

Communication

Multitasking

Education

Associate degree in Hospitality Management or related field

Tools

POS systems

Restaurant management software

Job description

NextGen Hospitality Solutions in Downers Grove, IL, is seeking a Restaurant Manager for a full-time, on-site role to lead a fast-casual dining team and deliver outstanding guest experiences.

You will oversee daily operations, train and supervise staff, manage inventory and payroll, and drive revenue through marketing initiatives and strong customer engagement, while ensuring safety standards and a welcoming environment.