Restaurant Manager: Lead Guest Experience & Team

Squareone Holding Company; Lookout Mountain (TN); On-site; USD 55,000 - 60,000; Full time

Job summary

Massey Kitchen on Lookout Mountain seeks a Restaurant Manager to lead daily operations and ensure exceptional guest service. You will supervise shifts, mentor staff, uphold food safety standards, and manage front-of-house systems.

The ideal candidate has 1–2 years of upscale casual restaurant management, a hospitality background, strong communication, and the ability to stand for long periods while lifting up to 50 lbs. Join our team for growth and excellent service.

Qualifications

• Minimum of 1-2 years management experience in an upscale casual dining restaurant
• A degree in Hospitality Management, or similar, is preferred
• Ability to coach and develop Team Members
• Strong passion for hospitality and service
• Knowledge of food and beverage preparation
• Working knowledge of local and national health codes
• Excellent communication
• Must be able to stand for long periods of time
• Must be able to lift up to 50 lbs.

Responsibilities

• Oversight and execution of daily operations - Leading each shift with open eyes and ears
• Assist the General Manager with the success of all programs and systems, MIT, Certified Trainers, Hourly hiring and training, Injury reporting
• Support all FOH operations systems, order guides, quality control, food safety and sanitation, budget adherence, etc.
• Handle all Guest and Team Members complaints, comments, concerns swiftly and consistently
• Maintain a safe working environment for Team Members and dining environment for Guests.
• Ongoing professional development
• Work with the General Manager to ensure all financials are on track, recorded accurately, and on time
• Work with various administrative programs

Skills

Restaurant management experience

Coaching & team development

Customer service

Food & beverage knowledge

Health code knowledge

Communication

Stamina

Physical ability (lift 50 lbs)

Education

Hospitality management degree (or similar)

Job description

Massey Kitchen on Lookout Mountain seeks a Restaurant Manager to lead daily operations and ensure exceptional guest service. You will supervise shifts, mentor staff, uphold food safety standards, and manage front-of-house systems.

The ideal candidate has 1–2 years of upscale casual restaurant management, a hospitality background, strong communication, and the ability to stand for long periods while lifting up to 50 lbs. Join our team for growth and excellent service.