Restaurant Manager JN -092026-181619

Goodwin Recruiting; Troy (MI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Career growth opportunities

Team-oriented culture

Job summary

Goodwin Recruiting is seeking a Restaurant Manager focused on customer experience in Troy, MI to lead daily operations and deliver an exceptional dining experience for every guest. You will champion guest service, train and mentor front- and back-of-house teams, manage scheduling, and ensure health, safety, and sanitation standards are consistently met.

The ideal candidate has 2–5+ years of restaurant management experience, excellent communication, problem-solving skills, and a track record of

Qualifications

• 2–5+ years of restaurant management experience
• Strong leadership and team-building skills
• Excellent communication and problem-solving abilities
• Proven track record of delivering high customer satisfaction
• Ability to work flexible hours
• Knowledge of restaurant operations, POS systems, and health regulations

Responsibilities

• Champion a culture of outstanding guest service and hospitality
• Hire, train, and mentor front- and back-of-house staff
• Oversee daily restaurant operations, including opening and closing procedures
• Monitor labor and food costs, and analyze sales and trends
• Ensure food and beverage quality meets company standards

Skills

Customer service

Leadership

Operations management

Staff development

POS systems

Health regulations

Job description

Job Title: Restaurant Manager (Customer Experience Focused)

Location: Troy, MI

Position Summary

We are seeking a dedicated and customer-focused Restaurant Manager to lead daily operations and deliver an exceptional dining experience. This role is responsible for ensuring high service standards, developing team members, and maintaining a welcoming, efficient, and profitable restaurant environment. The ideal candidate is a hands-on leader who thrives in a fast-paced setting and is passionate about hospitality.

Key Responsibilities

Customer Experience

• Champion a culture of outstanding guest service and hospitality
• Address customer feedback and resolve concerns quickly and professionally
• Ensure a consistent, high-quality dining experience for all guests
• Monitor service flow and step in to support during peak hours

Team Leadership & Development

• Hire, train, and mentor front- and back-of-house staff
• Set clear expectations for service standards and performance
• Provide ongoing coaching, feedback, and recognition
• Foster a positive, team-oriented work environment

Operations Management

• Oversee daily restaurant operations, including opening and closing procedures
• Ensure compliance with health, safety, and sanitation regulations
• Manage scheduling to ensure proper staffing levels
• Maintain cleanliness, organization, and presentation standards

Financial Performance

• Monitor and manage labor and food costs
• Analyze sales, customer trends, and performance metrics
• Implement strategies to increase revenue and customer retention
• Handle cash management and reporting responsibilities

Quality Control

• Ensure food and beverage quality meets company standards
• Collaborate with kitchen staff to maintain consistency and efficiency
• Conduct regular checks on service, food presentation, and cleanliness

Qualifications

• 2–5+ years of restaurant management experience (preferred)
• Strong leadership and team-building skills
• Excellent communication and problem-solving abilities
• Proven track record of delivering high customer satisfaction
• Ability to work flexible hours
• Knowledge of restaurant operations, POS systems, and health regulations

Preferred Skills

• Experience improving customer satisfaction scores or online reviews
• Strong conflict resolution and decision-making skills
• Ability to thrive under pressure in a fast-paced environment
• Financial acumen and experience managing budgets

What We Offer

• Competitive salary and performance-based incentives
• Opportunities for career growth and advancement
• A supportive and team-oriented work culture
• Employee discounts and other benefits (customize as needed)

$55,000 - $60,000