Restaurant Manager

Goodwin Recruiting; Fort Wayne (IN); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and incentives

Opportunities for career growth andAdv

Supportive and team-oriented culture

Employee discounts and other benefits

Job summary

Goodwin Recruiting is seeking a Restaurant Manager focused on delivering an exceptional customer experience in the Fort Wayne market. You will lead daily operations, develop a high-performing team, and ensure hospitality excellence across service, food quality, and safety.

Ideal candidates have strong leadership, communication, and problem-solving skills with a track record of high customer satisfaction. The role requires flexibility and a hands-on approach in a fast-paced environment.

Qualifications

• 2–5+ years of restaurant management experience.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities.
• Proven track record of delivering high customer satisfaction.
• Knowledge of POS systems and health regulations.

Responsibilities

• Champion a culture of outstanding guest service and hospitality.
• Address customer feedback and resolve concerns quickly and professionally.
• Ensure a consistent, high-quality dining experience for all guests.
• Monitor service flow and support during peak hours.
• Hire, train, and mentor front- and back-of-house staff.
• Set clear expectations for service standards and performance.
• Provide ongoing coaching, feedback, and recognition.
• Foster a positive, team-oriented work environment.
• Oversee daily restaurant operations and opening/closing procedures.
• Ensure health, safety, and sanitation regulations compliance.
• Manage scheduling to ensure proper staffing levels.
• Maintain cleanliness, organization, and presentation standards.
• Monitor and manage labor and food costs.
• Analyze sales, customer trends, and performance metrics.
• Implement strategies to increase revenue and customer retention.
• Handle cash management and reporting responsibilities.
• Ensure food and beverage quality meets company standards.
• Collaborate with kitchen staff for consistency and efficiency.
• Conduct regular checks on service, food presentation, and cleanliness.

Skills

Leadership

Communication

Problem solving

Customer service

Team building

Tools

POS systems

Job description

Job Title: Restaurant Manager (Customer Experience Focused)

Location: Fort Wayne Market

Position Summary

We are seeking a dedicated and customer-focused Restaurant Manager to lead daily operations and deliver an exceptional dining experience. This role is responsible for ensuring high service standards, developing team members, and maintaining a welcoming, efficient, and profitable restaurant environment. The ideal candidate is a hands-on leader who thrives in a fast-paced setting and is passionate about hospitality.

Key Responsibilities

Customer Experience

• Champion a culture of outstanding guest service and hospitality
• Address customer feedback and resolve concerns quickly and professionally
• Ensure a consistent, high-quality dining experience for all guests
• Monitor service flow and step in to support during peak hours

Team Leadership & Development

• Hire, train, and mentor front- and back-of-house staff
• Set clear expectations for service standards and performance
• Provide ongoing coaching, feedback, and recognition
• Foster a positive, team-oriented work environment

Operations Management

• Oversee daily restaurant operations, including opening and closing procedures
• Ensure compliance with health, safety, and sanitation regulations
• Manage scheduling to ensure proper staffing levels
• Maintain cleanliness, organization, and presentation standards

Financial Performance

• Monitor and manage labor and food costs
• Analyze sales, customer trends, and performance metrics
• Implement strategies to increase revenue and customer retention
• Handle cash management and reporting responsibilities

Quality Control

• Ensure food and beverage quality meets company standards
• Collaborate with kitchen staff to maintain consistency and efficiency
• Conduct regular checks on service, food presentation, and cleanliness

Qualifications

• 2–5+ years of restaurant management experience (preferred)
• Strong leadership and team-building skills
• Excellent communication and problem-solving abilities
• Proven track record of delivering high customer satisfaction
• Ability to work flexible hours
• Knowledge of restaurant operations, POS systems, and health regulations

Preferred Skills

• Experience improving customer satisfaction scores or online reviews
• Strong conflict resolution and decision-making skills
• Ability to thrive under pressure in a fast-paced environment
• Financial acumen and experience managing budgets

What We Offer

• Competitive salary and performance-based incentives
• Opportunities for career growth and advancement
• A supportive and team-oriented work culture
• Employee discounts and other benefits (customize as needed)

JOB ID: 181593#post

Michael Curatolo