Restaurant Manager CBK

Colen Built Development; Ocala (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Colen Built Development is seeking a Shift Manager to supervise restaurant staff during a shift, ensuring efficient operations and excellent customer service. You will recruit, train, and coach team members, set expectations, schedule staff, and coordinate with the kitchen to deliver timely orders.

Responsibilities include monitoring health and safety, maintaining cleanliness, handling cash procedures, and enforcing SOPs.

Qualifications

• Previous supervisory experience in a restaurant environment.
• Strong leadership and motivational skills.
• Excellent communication and interpersonal abilities.
• Proficiency with restaurant management software and POS systems.
• SERV-SAFE certified and knowledge of safety standards.

Responsibilities

• Oversee and guide restaurant staff during the assigned shift.
• Recruit, hire, train, and supervise team members including shift supervisors and cashiers.
• Set performance expectations, evaluate and train staff to improve skills.
• Provide training, coaching, and feedback to ensure high-quality service.
• Create shift schedules considering availability and business needs.
• Coordinate with kitchen staff for timely food preparation and delivery.
• Monitor inventory and place orders to avoid shortages.
• Enforce standard operating procedures including cash handling and cleanliness.
• Ensure compliance with labor laws, health and safety standards.

Skills

Leadership

Communication

POS systems

Customer service

Scheduling

Safety compliance

Job description

Job Summary/OverviewEssential Duties and ResponsibilitiesA Shift Manager is responsible for supervising and coordinating the activities of the restaurant staff during a specific shift. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, and the ability to handle various responsibilities simultaneously.Oversee and guide the performance of the restaurant staff during the assigned shift.Recruit, hire, train, and supervise a team of employees, including shift supervisors, cashiers, cooks, and other support staff.Set performance expectations, conduct regular evaluations, and implement training programs to enhance employee skills and performance.Provide training, coaching, and feedback to ensure high-quality service standards.Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.Interact with customers to gather feedback, address complaints, and enhance the overall dining experience.Create shift schedules, taking into consideration employee availability, workload, and business needs.Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.Create shift schedules, taking into consideration employee availability, workload, and business needs.Monitor employee attendance, punctuality, and adherence to company policies.Ensure compliance with labor laws and regulations, including break schedules and overtime.Qualifications (Education, Experience, Technical Skills)Education and Experience:Previous experience in a supervisory or managerial role within the restaurant industry is preferred.Strong leadership skills with the ability to motivate and inspire a diverse team.Excellent communication and interpersonal skills to interact with staff and customers effectively.Sound knowledge of restaurant operations, including food preparation, service standards, and safety regulations.Exceptional problem-solving and decision-making abilities, especially in high-pressure situations.Ability to work flexible hours, including evenings, weekends, and holidays.Proficiency in using restaurant management software, POS systems, and other relevant tools.Skills and Knowledge:Ability to work flexible shifts, including days, evenings, nights, weekends, and holidays, as required.Excellent customer service and communication skillsBasic math skillsPersonal AttributesSafety-mindedProfessional and friendlySelf-motivatedHonesty and integrityAttention to detailTeam-oriented/team playerReports to: General ManagerSupervises: NoneCertifications and Licenses:SERV-SAFE certifiedA valid Florida Driver's License with an acceptable driving history is required.