Shift Manager - Lunch/Afternoon Shift

Wendy; Buford (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Wendy's Shift Manager role is the first management level, overseeing opening and closing duties and assisting in daily operations to ensure restaurant effectiveness, quality and customer service.

The position may include additional supervisory responsibilities, training crew members, and cooperating with the Restaurant Management team to maintain safety, standards, and a positive work environment.

Qualifications

• High School Diploma or GED is required.
• At least 18 years of age.
• 6 months or more of restaurant, retail, customer service focused, or equivalent experience.

Responsibilities

• Train, monitor, and reinforce food safety procedures to crew members.
• Act as Cash Manager, including setting up cash registers at open and verifying cash at close.
• Perform walk-throughs to ensure readiness to open/close and during rush periods.
• Supervise crew members and Team Trainers to maximize retention.
• Ensure compliance with all Company policies to Delight Every Customer.
• Ensure quality, production and service standards are met and maintain a safe, efficient environment.
• Onboard new hires in Workday and support shift-specific procedures per DOP.
• Assist with crew scheduling to maintain appropriate coverage and meet customer service standards.
• Follow up on VOC issues and drive resolutions.

Skills

Customer service

Team leadership

Multitasking

Communication

Education

High School Diploma or GED

Job description

Position OverviewThe Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.Key ResponsibilitiesTrain, monitor, and reinforce food safety procedures to crew membersAct as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at closePerform walk-thru to ensure restaurant is ready to open/close and/or rush-readyWork with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retentionSupervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to \"Delight Every Customer\"Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employeesHelp execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.Follow up and ensure resolution of VOC issues as neededOnboard new hires in WorkdayQualificationsEducation: High School Diploma or GEDMust be at least 18 years of age6 months or more of restaurant, retail, customer service focused, or equivalent experienceAvailable for full time and close/ shiftsAbility to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issuesAbility to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of timePosition requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involvedMust be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictateMust have or be willing to obtain ServSafe certification by end of training