Restaurant Manager - Baker, LA

Church's Chicken; Florida; On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading restaurant chain as a Restaurant General Manager, where you will ensure a high-quality dining experience and manage all aspects of restaurant operations. You will lead a team, control expenses, and maintain a clean environment. This role requires strong leadership and communication skills, along with a passion for customer service.

Qualifications

• 1 year of supervisory experience in the restaurant industry.

Responsibilities

• Create an engaging service environment that exceeds guest expectations.
• Manage budgets and ensure compliance with laws and policies.
• Conduct training sessions and provide ongoing feedback.

Skills

Communication

Coaching

Customer Satisfaction

Education

High school diploma or GED

Job description

Job Summary: The Church's Restaurant General Manager (RGM) is passionate about delivering a high-quality, value-oriented dining experience with friendly, quick, and accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities at a single restaurant location, specifically to:

1. Provide a superior and memorable experience for all guests.
2. Control expenses to meet or beat the budget.
3. Create an engaging work environment where team members are encouraged to grow while delivering exceptional service.

The RGM's direct reports typically include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary based on location, sales volume, and geographic factors.

Key Duties and Responsibilities:

• Create an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service. Build team understanding and commitment to guest service standards.
• Communicate with guests to gather feedback and identify opportunities for service and food quality improvement.
• Assist in resolving guest complaints in person or by phone, applying the "listen, apologize, satisfy, and thank" model.
• Handle all incoming calls promptly, courteously, and professionally.
• Conduct regular training sessions with team members.
• Provide ongoing feedback and identify areas for improvement.
• Work with direct reports to cross-train and develop new skills.
• Create a positive workplace where team members are motivated, rewarded for performance, and enjoy their work.
• Ensure compliance with federal, state, and local laws, regulations, and ordinances.
• Maintain a clean and safe environment for guests and staff.
• Manage budgets and make necessary adjustments.
• Ensure adherence to labor laws and company policies and procedures.
• Maintain organized and accessible restaurant inventory.
• Oversee routine maintenance and repairs of equipment.
• Prepare and analyze operational reports.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED required. Must have at least 1 year of supervisory experience in the restaurant industry.
• Complete all required training and pass all applicable tests.

Position Qualifications and Skills:

• Valid driver's license and proof of insurance.
• Availability to work 50-55 hours per week, including weekends, with flexible shifts.
• Knowledge of restaurant policies, practices, and HR procedures.
• Understanding of labor cost reporting, operating statements, and business metrics.
• Excellent interpersonal and professional communication skills.
• Basic computer literacy.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures effectively.
• Skilled in coaching, counseling, and developing employees.
• Focus on improving customer satisfaction continually.
• Experience in recruiting and interviewing potential team members.
• Ability to supervise and create a positive work environment.