Restaurant Floor Manager

Seaport Entertainment Management, LLC; United States; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Life insurance coverage

Generous paid time off policy

Free family meal

50% employee discount at our brands

Employee referral bonus program

Job summary

Seaport Entertainment is seeking a Restaurant Manager to lead Flanker Kitchen + Sports Bar & Hidden Boot Saloon. This role oversees day-to-day operations, champions service standards, culture, and guest experience, reporting to the General Manager and partnering with the kitchen for a seamless operation.

The candidate will manage front-of-house teams, ensure high guest service levels, and drive performance while maintaining brand standards and safety practices in a fast-paced setting.

Qualifications

• 2+ years of hospitality management experience in a high-volume setting.
• Proven track record delivering guest service at a upscale venue.
• Strong leadership, coaching and mentoring abilities.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Direct and manage front-of-house operations with a regular floor presence.
• Uphold service standards and staff performance; provide coaching as needed.
• Recruiting, hiring, scheduling, development and training of hourly staff.
• Collaborate with kitchen for timely, well-presented food and seamless service.
• Oversee inventory, liquor regulations, sanitation, and cost control.
• Review sales and labor reports to monitor performance.

Skills

Hospitality management

Guest service

Team leadership

Scheduling

Tools

POS systems

Microsoft Office

Job description

About The Brand

Flanker Kitchen + Sports Bar features a menu of elevated American favorites, including knockout steaks, scratch burgers, premium seafood, savory starters, pizza, salads, and decadent sweet treats. A full beverage program includes signature craft, large-format, and on-draft cocktails, along with an extensive selection of draft and bottled beers. Complete with the latest in A/V technology and branding capabilities, Flanker is ideal for corporate events and presentations, cocktail receptions, social events, viewing parties, and more.

About The Role

Seaport Entertainment is looking for a Restaurant Manager to help lead the opening and ongoing operations of Flanker Kitchen and Sports Bar & Hidden Boot Saloon. This role is the outlet leader responsible for the day-to-day management of the venue, championing service standards, culture, and quality so the team delivers an exceptional guest experience. Reporting to the General Manager, the Restaurant Manager oversees front-of-house operations, staff performance, and financial results, while partnering closely with the kitchen to ensure a seamless guest experience.

What You Will Do

• Lead, direct, and manage all front-of-house operations, maintaining a regular floor presence and ensuring brand standards are consistently executed.
• Establish and uphold service and performance standards; deliver recognition, coaching as needed.
• Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees.
• Partner with the kitchen team to ensure timely, well-presented food and a coordinated sequence of service.
• Monitor liquor regulations, DOH, food safety, and sanitation compliance; Maintain accurate inventory records; schedule and receive food and beverage deliveries, verifying quality and quantity.
• Review sales, labor, and financial reports to track performance, control costs, and identify opportunities.
• Resolve guest complaints and use feedback to drive continuous improvement.
• Conduct regular team meetings to communicate goals, new procedures, and upcoming events.
• Maintain a strong presence during peak periods, including evenings, weekends, and holidays.
• Uphold all company policies, procedures, and health and safety guidelines.
• Perform other duties as assigned.

About You

• 2+ years of hospitality management experience managing the floor of a high-volume upscale restaurant.
• Strong track record upholding guest service standards in a fast-paced setting.
• High energy with effective, influential people skills and a genuine desire to motivate a diverse team.
• Strong organizational and multi-tasking skills with close attention to detail.
• Excellent verbal and written communication skills; comfortable presenting to individuals and groups.
• POS and computer literate, including Microsoft Office, with the ability to learn new systems quickly.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Professional, polished demeanor with a passionate, guest-first approach.

Physical Requirements

Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards. Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional) basis. Ability to stand for long periods of time.

Compensation range: 70,000 – 80,000 per year

OUR BENEFITS

Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at our businesses
• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.

Elevating How We Work.

Seaport Entertainment Group is a premier entertainment & hospitality company formed to own, operate and develop a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group's focus is to deliver unparalleled experiences through a combination of restaurant, entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate that redefines entertainment and hospitality. Our assets include the Seaport neighborhood in Lower Manhattan, the Las Vegas Aviators® Triple-A Minor League Baseball team and Las Vegas Ballpark, an ownership stake in Jean-Georges Restaurants.