Assistant General Manager

Seaport Entertainment Management, LLC; United States; Sur place; USD 85 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental & vision

401k with match

Paid time off

Employee meal

Employee discount

Referral bonus

Résumé du poste

Seaport Entertainment Management, LLC is seeking an Assistant General Manager for Flanker Kitchen + Sports Bar to lead daily operations, mentor managers and staff, and ensure exceptional guest experiences in a fast‑paced, high‑volume setting.

You will oversee service quality, staff training, scheduling, recruiting, and budget management, while fostering a collaborative culture and strong team morale to maximize guest satisfaction and repeat business.

Qualifications

• 3–5+ years in hospitality/front‑of‑house operations, including high‑volume or fine dining environments.
• Proven track record in guest and employee satisfaction.
• Strong leadership, scheduling, and team building abilities.
• Budget awareness with experience in P&L and cost controls.

Responsabilités

• Support the General Manager in daily operations of the venue.
• Lead, mentor, and develop floor managers and hourly staff.
• Be on the floor during service to build guest relations and drive repeat business.
• Maintain high standards of service, food, and beverage quality.
• Train service staff and perform FOH tasks when needed.
• Prepare staff schedules and assign duties.
• Assist with recruiting, interviewing, and onboarding of staff.
• Coach management and enforce disciplinary actions when required.
• Foster teamwork and manage staffing plans for growth opportunities.
• Monitor expenses and help manage budgeted controllable costs.
• Drive sales through local outreach, marketing, and incentives.

Connaissances

Hospitality operations

People management

Budgeting/P&L

POS systems

Operational leadership

Staff development

Customer service

Outils

Toast

SevenRooms

Microsoft Office

Description du poste

About The Brand

Flanker Kitchen + Sports Bar offers elevated American favorites including knockout steaks, scratch burgers, premium seafood, savory starters, pizza, salads, and decadent sweet treats. The venue provides a full beverage program featuring signature craft, large‑format, and on‑draft cocktails, and an extensive selection of draft and bottled beers. With state‑of‑the‑art A/V technology and branding capabilities, Flanker is ideal for corporate events, cocktail receptions, social events, viewing parties, and more.

About The Role

The Assistant General Manager partners with the General Manager to lead daily operations of Flanker Sports Bar and Hidden Boot Saloon, bringing an entrepreneurial approach to identify and act on opportunities that maximize the business's full potential.

What You Will Do

• Support the General Manager in running the daily operations of the venue.
• Manage, lead, and mentor floor managers and hourly staff.
• Be present on the floor during service — touching tables, building guest relationships, and driving repeat business.
• Foster and always maintain positive guest relations; anticipate guest needs, respond promptly, and resolve complaints to ensure satisfaction.
• Ensure service and food/beverage quality are maintained at the highest standards.
• Guide, direct, and train service staff; observe the flow of service and provide hands‑on assistance, including performing FOH service tasks when needed.
• Prepare staff work schedules and assign specific duties.
• Support recruiting, interviewing, hiring, and onboarding of managers and hourly employees.
• Coach, train, and develop management staff; enforce disciplinary action as needed.
• Foster a cooperative working climate that maximizes team morale, productivity, and teamwork.
• Analyze staffing requirements, develop staffing plans, and assess opportunities for future growth.
• Assist the GM in managing budgeted controllable expenses (labor, cost of sales, supplies, repairs & maintenance, etc.).
• Grow sales through local outreach, marketing, networking, and staff incentives that raise guest check average.
• Keep the General Manager informed of sales performance and key operational issues.
• Ensure all financial and personnel/payroll administrative duties are completed accurately and on time.
• Enforce sanitary food‑handling and cleanliness practices; ensure compliance with operational standards and all applicable health, safety, and local regulations.
• Ensure a safe working and guest environment; complete accident reports promptly for any guest or employee injury.
• Uphold all standards and expectations set by upper management.
• Update and track daily operational reports.
• Perform other duties as assigned or as business needs require.

About You

• Minimum 3–5+ years of experience in hospitality/restaurant front‑line operations, including experience in a fine dining, high‑volume, or premium bar/restaurant environment.
• Previous experience opening an upscale, full‑service restaurant with a proven track record of providing the highest level of guest and employee satisfaction.
• Strong management, leadership, and team‑building skills, verifiable by peers and prior supervisors.
• Strong business acumen, including budgetary and financial/P&L analysis skills.
• Organization and multi‑tasking skills with strong attention to detail.
• Proficient across restaurant functions: planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and reporting.
• Operating knowledge of POS systems (e.g., Toast), SevenRooms, Microsoft Office, or similar restaurant software.
• Excellent verbal and written communication, interpersonal, and problem‑solving skills.
• Ability to quickly integrate into a team and be recognized as a leader; ability to delegate effectively with professionalism.
• Professional, polished demeanor with the ability to exceed guest expectations.
• Ability to work independently and cross‑functionally in an ever‑changing, fast‑paced environment.
• Strong work ethic and customer‑focused approach.
• Ability to work 10+ hour shifts on your feet, including weekends, evenings, late nights, and holidays.

Physical Requirements

• Perform essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards.
• Lift and carry items weighing 10–30 pounds on a regular basis and up to 50 pounds on an occasional basis.
• Stand for long periods of time.

Compensation

Compensation range: $85,000 – $100,000 per year.

Benefits

Our benefits promote well‑being, balance, and growth:

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at our businesses
• Robust employee referral bonus program

Career Growth Opportunities

We offer diverse experiences across restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources, and clear paths to advancement.