Assistant General Manager

Seaport Entertainment Group; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Life insurance

Paid time off

Free family meal

Employee discount 50%

Referral bonus

Job summary

Seaport Entertainment Group’s Flanker Kitchen + Sports Bar in New York seeks an Assistant General Manager to partner with the General Manager in daily operations, guiding service standards and energizing staff to deliver exceptional guest experiences. You will oversee floor managers and hourly staff, ensure top-tier service and food quality, lead scheduling and onboarding, and coach managers.

This role demands strong leadership, budgeting, and a hands-on approach to operate a premium,

Qualifications

• 3–5+ years of experience in hospitality/restaurant front-line operations (fine dining/high-volume or premium bar/restaurant).
• Experience opening an upscale, full-service restaurant with proven guest and employee satisfaction.
• Strong management, leadership, and team-building skills with a track record of coaching staff.
• Solid budgetary and financial/P&L analysis capabilities.
• Excellent organizational and multi-tasking abilities with attention to detail.
• Proficiency with restaurant software and POS systems (Toast), SevenRooms, and MS Office.
• Excellent verbal and written communication and problem-solving skills.
• Ability to work long shifts, including weekends and holidays.

Responsibilities

• Support the General Manager in running the daily operations of the venue.
• Lead floor managers and hourly staff and be present on the floor during service to foster guest relationships and drive repeat business.
• Maintain high standards of service and food/beverage quality across the team.
• Train, direct, and develop staff; manage scheduling, recruiting, hiring, and onboarding of managers and hourly employees.
• Coach and discipline staff as needed; cultivate a cooperative, high-morale work environment.
• Manage staffing plans and monitor labor and controllable expenses; support budget adherence.
• Grow sales through local outreach, marketing, networking and staff incentives to raise check averages.
• Keep the GM informed of sales performance and operational issues; maintain daily operational reports.
• Ensure sanitary handling, food safety, and compliance with health, safety and local regulations.
• Maintain a safe working and guest environment and promptly report injuries.
• Perform other duties as assigned or required by business needs.

Skills

Leadership

Team building

Budgeting

Operations management

Guest relations

Communication

Tools

Toast POS

SevenRooms

Microsoft Office

Job description

About The BrandFlanker Kitchen + Sports Bar has a menu of elevated American favorites features knockout steaks, scratch burgers, premium seafood, savory starters, pizza, salads, and decadent sweet treats. A full beverage program includes signature craft, large-format and on-draft cocktails, and an extensive selection of draft and bottled beers.Complete with the latest in A/V technology and branding capabilities; Flanker is ideal for corporate events and presentations, cocktail receptions, social events, viewing parties and more.About The RoleThe Assistant General Manager partners with the General Manager to lead the daily operations of Flanker Sports Bar and Hidden Boot Saloon, bringing an entrepreneurial approach to identifying and acting on opportunities that maximize the business's full potential. The Assistant General Manager directs, implements, and maintains service and management standards that guide the team toward excellence in sales, cost control, employee retention, cleanliness, and sanitation — leading, educating, motivating, and energizing staff to deliver exceptional guest experiences.What You Will DoSupport the General Manager in running the daily operations of the venue.Manage, lead, and mentor floor managers and hourly staff.Be present on the floor during service — touching tables, building guest relationships, and driving repeat business.Foster and always maintain positive guest relations; anticipate guest needs, respond promptly, and resolve complaints to ensure satisfaction.Ensure service and food/beverage quality are maintained at the highest standards.Guide, direct, and train service staff; observe the flow of service and provide hands-on assistance, including performing FOH service tasks when needed.Prepare staff work schedules and assign specific duties.Support recruiting, interviewing, hiring, and onboarding of managers and hourly employees.Coach, train, and develop management staff; enforce disciplinary action as needed.Foster a cooperative working climate that maximizes team morale, productivity, and teamwork.Analyze staffing requirements, develop staffing plans, and assess opportunities for future growth.Assist the GM in managing budgeted controllable expenses (labor, cost of sales, supplies, repairs & maintenance, etc.).Grow sales through local outreach, marketing, networking, and staff incentives that raise guest check average.Keep the General Manager informed of sales performance and key operational issues.Ensure all financial and personnel/payroll administrative duties are completed accurately and on time.Enforce sanitary food-handling and cleanliness practices; ensure compliance with operational standards and all applicable health, safety, and local regulations.Ensure a safe working and guest environment; complete accident reports promptly for any guest or employee injury.Uphold all standards and expectations set by upper management.Update and track daily operational reports.Perform other duties as assigned or as business needs require.About YouMinimum 3–5+ years of experience in hospitality/restaurant front-line operations, including experience in a fine dining, high-volume, or premium bar/restaurant environment.Previous experience opening an upscale, full-service restaurant with a proven track record of providing the highest level of guest and employee satisfaction.Strong management, leadership, and team-building skills, verifiable by peers and prior supervisors.Strong business acumen, including budgetary and financial/P&L analysis skills.Organization and multi-tasking skills with strong attention to detail.Proficient across restaurant functions: planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and reporting.Operating knowledge of POS systems (e.g., Toast), SevenRooms, Microsoft Office, or similar restaurant software.Excellent verbal and written communication, interpersonal, and problem-solving skills.Ability to quickly integrate into a team and be recognized as a leader; ability to delegate effectively with professionalism.Professional, polished demeanor with the ability to exceed guest expectations.Ability to work independently and cross-functionally in an ever-changing, fast-paced environment.Strong work ethic and customer-focused approach.Ability to work 10+ hour shifts on your feet, including weekends, evenings, late nights, and holidays.Physical RequirementsAbility to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards.Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).Ability to stand for long periods of time.Compensation range: 85,000 – 100,000 per yearOUR BENEFITSTaking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:Medical, dental & vision coverage401(k) with company match contributionsLife insurance coverageGenerous paid time off policyFree family meal50% employee discount at our businessesA robust employee referral bonus programGROWTH OPPORTUNITIESTo us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.NOTICE TO THIRD PARTY AGENCIESPlease note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.