Restaurant Manager

IHOP; Town of Vestal (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

IHOP is seeking a Restaurant Manager to oversee daily operations, ensuring excellent guest service and compliance with company standards. The role involves managing staff, handling complaints, and executing marketing strategies. This full-time position offers competitive pay and opportunities for advancement.

Benefits

Competitive Pay

Flexible Hours

Paid Training

Advancement Opportunities

Qualifications

• High school diploma or equivalent experience required.
• Ability to communicate effectively with staff and guests.
• Basic computer skills including Email, MS Excel, MS Word are a plus.

Responsibilities

• Executing financial and marketing objectives as defined by IHOP.
• Managing the restaurant floor with a focus on guest contact.
• Handling guest complaints professionally and timely.

Skills

Communication

Problem Solving

Guest Service

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

Job description

Join to apply for the Restaurant Manager role at IHOP.

Responsibilities Include

1. Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics as defined by IHOP SOP and the current operations plan.
2. Developing and maintaining professional relationships with restaurant employees and franchisee organization.
3. Managing the restaurant floor, focusing on guest contact.
4. Handling guest complaints professionally and timely, ensuring complaint frequency remains acceptable.
5. Ensuring compliance with SOP in employee recruitment, training, operations, food safety, sanitation, and security.
6. Performing supervisory duties such as recruitment, hiring, training, performance appraisal, rewards, discipline, and problem resolution.
7. Completing reports and paperwork accurately and on time.
8. Maintaining personnel files with employment and legal documents.
9. Availability to work days, nights, and weekends.

Benefits

• Competitive Pay
• Flexible Hours
• Paid Training
• Advancement Opportunities

Requirements

• High school diploma or equivalent experience.
• Ability to speak, read English, interpret safety and operational documents, and communicate effectively with staff and guests.
• Basic computer skills including Email, MS Excel, MS Word are a plus.

Additional Information

This description is not all-inclusive.

Job Details

• Industry: Food & Restaurant
• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Management
• Industries: Restaurants