Restaurant Manager

Military, Veterans and Diverse Job Seekers; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Restaurant Manager to coordinate daily operations of front and back of house in a New York setting. You will deliver top-tier service, handle customer complaints, manage shifts, and supervise staff performance while ensuring compliance with sanitation standards.

The role requires proven managerial experience in hospitality, strong leadership, and solid F&B knowledge.

Qualifications

• Proven work experience as a Restaurant Manager or Hospitality Manager.
• Proven customer service experience as a manager.
• Extensive F&B knowledge with ability to recall ingredients and dishes.
• Familiarity with OpenTable and PeachWorks.
• Strong leadership and people skills.
• Acute financial management skills.
• BSc in Business Administration; hospitality management or culinary schooling is a plus.

Responsibilities

• Coordinate daily Front of the House and Back of the House operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure sanitation and safety regulations are followed.
• Manage the restaurant's image and suggest improvements.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on revenues and expenses (weekly, monthly, yearly).
• Promote the brand in the local community through events and discounts.
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future operations.

Skills

Restaurant management

Customer service

F&B knowledge

Leadership

Financial management

OpenTable

Education

Bachelor's degree in Business Administration

Hospitality management or culinary schooling is a plus

Tools

OpenTable

PeachWorks

Job description

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurants good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus