Restaurant Manager

Military, Veterans and Diverse Job Seekers; Tampa (FL); On-site; USD 60,000 - 84,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Restaurant Manager to lead both front and back of house operations in a busy dining environment.

You will deliver exceptional service, manage staff performance, monitor costs, and ensure compliance with sanitation standards. The ideal candidate has proven leadership, strong F&B knowledge, and experience with restaurant management software such as OpenTable and PeachWorks.

Qualifications

• Experience as a Restaurant Manager or similar leadership role.
• Proven customer service management experience.
• Strong knowledge of food and beverages and menu items.

Responsibilities

• Coordinate daily Front of the House and Back of the House operations.
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints efficiently and accurately.
• Review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback.
• Estimate future needs for goods and supplies.
• Ensure sanitation and safety compliance.
• Manage brand image and suggest improvements.
• Control costs and reduce waste.
• Create weekly/monthly/annual revenue and expense reports.
• Promote the brand in the local community.
• Recommend strategies to broaden audience reach.
• Train staff on customer service practices.
• Implement policies to maintain operations.

Skills

Leadership

Customer service management

F&B knowledge

Staff training

Education

BSc in Business Administration

Tools

OpenTable

PeachWorks

Job description

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurants good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus