Restaurant Manager

Military, Veterans and Diverse Job Seekers; Sterling (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Restaurant Manager to coordinate daily Front of the House and Back of the House operations in Sterling, VA. You will deliver superior service, respond to customer complaints, and review product quality while researching new vendors.

The role requires proven leadership and financial management, familiarity with restaurant management software like OpenTable and PeachWorks, and a BSc in Business Administration; hospitality or culinary

Qualifications

• Proven experience managing restaurant operations and teams.
• Strong customer service leadership and staff development skills.
• Solid knowledge of food and beverage, ingredients, and menu items.
• Familiarity with restaurant management software (OpenTable, PeachWorks).
• Excellent financial management and cost-control abilities.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Promote the restaurant brand and community presence.

Skills

Leadership

Customer service

F&B knowledge

Staff training

Financial management

Vendor relations

Education

BSc in Business Administration

Tools

OpenTable

PeachWorks

Job description

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurants good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus