Restaurant Manager

Military, Veterans and Diverse Job Seekers; Morris Plains (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers in New Jersey seeks a Restaurant Manager to oversee daily Front of the House and Back of the House operations, ensuring seamless service and strong cost control. The role requires proven leadership, exceptional customer service, F&B knowledge, and experience with OpenTable/PeachWorks, plus a Bachelor’s degree.

You will train staff, review quality, manage vendors, and promote the brand through local events.

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or Hospitality Manager.
• Proven customer service experience as a manager.
• Extensive F&B knowledge; ability to recall ingredients and dishes.
• Familiarity with restaurant management software (OpenTable, PeachWorks).
• Strong leadership and people skills.
• Acute financial management skills.
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus.

Responsibilities

• Coordinate daily Front of the House and Back of the House operations.
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints efficiently and accurately.
• Review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback.
• Estimate future needs for goods and cleaning products.
• Ensure sanitation and safety compliance.
• Promote the brand in the local community through events.
• Train staff on customer service practices.

Skills

Leadership

Customer service

Financial management

Staff motivation

Education

BSc in Business Administration

Tools

OpenTable

PeachWorks

Job description

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurants good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus