Restaurant Manager

Military, Veterans and Diverse Job Seekers; Pensacola (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers seeks an experienced Restaurant Manager to oversee daily operations of front and back of house. You will ensure exceptional service, resolve guest concerns, and supervise staff performance.

Responsibilities include shift coordination, cost control, staff training, quality reviews, and promoting the brand at local events to attract a broader audience.

Qualifications

• Proven work experience as a Restaurant Manager or Hospitality Manager.
• Proven customer service experience as a manager.
• Extensive food and beverage knowledge with ability to recall ingredients and dishes.
• Familiarity with restaurant management software like OpenTable and PeachWorks.
• Strong leadership, motivational and people skills.
• Acute financial management skills.
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through events and social media.

Skills

Leadership

Customer service

Financial management

Staff development

Operations coordination

Education

BSc in Business Administration

Tools

OpenTable

PeachWorks

Job description

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurants good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus