Homeslice - Restaurant Manager

Happy Hospitality; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Dining Discounts

Job summary

A leading restaurant company in Chicago is searching for an FOH manager to oversee and manage daily operations. The role involves hiring and training staff while ensuring guest satisfaction. You will manage schedules, compliance with health standards, and must possess excellent leadership and customer service skills. The position offers compensation between $65,000 - $75,000 and benefits including health, dental, and vision insurance, along with paid time off and dining discounts.

Qualifications

• Strong leadership skills required with a focus on customer service.
• Ability to manage schedules and handle disciplinary actions.
• Experience in fast-paced environments essential.

Responsibilities

• Oversee daily operations of the restaurant.
• Assist in hiring and training staff.
• Ensure compliance with health, safety, and food handling standards.

Skills

Strong supervisory and leadership skills

Excellent interpersonal skills

Excellent time management and organizational skills

Decision making and problem-solving skills

Top-notch customer service

Education

Basset Certification Requirement

Tools

Toast POS

OpenTable

Job description

This position is located at:
Homeslice
938 W Webster Ave
Chicago, IL 60614

Job Summary

The FOH manager will oversee and manage the daily operations of the restaurant, as well as take on additional duties as assigned. This role has varying hours required ranging between 9:00am -4:00am (Monday - Sunday) with additional hours as needed.

Duties/Responsibilities

• Assists in hiring and training staff
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Double check all orders that come in
• Knowledge of the food menu and table numbers
• Collect payments whether in cash or credit
• Issue refunds and price adjustments
• Proficiency in Toast POS and OpenTable
• Strong communication and time management skills
• Customer satisfaction-oriented
• Manage menus in house and through third party delivery apps (i.e., Doordash, UberEats, Caviar, Postmates and Grubhub) Customer satisfaction-oriented
• Manages and oversees scheduling, adjusts schedules on the fly when needed
• Handles disciplining and terminating employees in accordance with restaurant policy
• Performs daily health inspections and oversees food handling
• Frequent quality control checks on food
• Ensure compliance in accordance with capacity and liquor regulations
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
• Manages swag inventory and communicates order needs with brand manager
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards
• Schedules routine maintenance and service on equipment, calls in repairs as needed
• Takes ownership on tasks and sees them through from start to finish

Required Skills/Abilities

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management and organizational skills
• Decision making and problem-solving skills; able to identify and analyze problems and offer solutions
• Responds well to feedback and constructive criticism
• Able to professionally communicate information to others and actively listen
• Ability to provide top notch customer service in a fast-paced environment
• Able to stand for extended periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed

Certifications/Experience

• Basset Certification Requirement

Compensation

$65-75,000

Company Benefits & Perks

Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts

EEO Statement

We highly value creating a company that represents diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status or unfavorable discharge from military service.