Restaurant Manager

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in family travel is seeking a Restaurant Manager to oversee dining experiences and catering events. The role requires strong leadership, guest service skills, and the ability to enhance guest satisfaction. The ideal candidate will lead a team, ensure operational excellence, and contribute to financial targets while promoting a positive company culture.

Benefits

Bi-Weekly Pay

Matching 401K

EAP – Employee Assistance Program

PTO - Paid Time Off

Travel Benefits, Discounts & FREE Vacations

Tuition Reimbursement

Outstanding Company Culture

Qualifications

• 2 years customer facing service/hospitality experience required.
• Demonstrated ability to solve complex problems in a fast-paced setting.

Responsibilities

• Oversee daily operations of the restaurant and catering teams.
• Ensure guest satisfaction and uphold brand standards.
• Assist in developing departmental budgets and resource allocation.

Skills

Communication

Problem Solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Orange Lake Resort
8505 W Irlo Bronson Mem Hwy
Kissimmee, FL 34747, USA

Orange Lake Resort
8505 W Irlo Bronson Mem Hwy
Kissimmee, FL 34747, USA

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Restaurant Manager plays a vital leadership role in delivering the brand promise through seamless dining experiences and exceptional resort catering events. This position oversees the daily operations of the restaurant as well as assigned banquet and catering teams, ensuring consistent excellence across all guest touchpoints. Success in this role is measured by the quality of service, execution of pre-booked events, and overall guest satisfaction. The ideal candidate is a hands-on leader with strong skills in staff supervision, guest service, and event coordination.

Exciting opportunity and great company benefits!

• Bi-Weekly Pay
• Matching 401K
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacationsthrough our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

Guest Experience & Brand Representation

Actively gather and utilize guest feedback to enhance satisfaction and build lasting guest relationships.

Ensure that special requests, VIP needs, and returning guest expectations are met with excellence.

• Promote and uphold brand standards, inspiring team members to embody brand values and deliver exceptional guest experiences.
• Lead by example, modeling brand behaviors in all aspects of service and operations.

Operational Execution

• Assist with the execution of well-defined catering strategies and programs.
• Ensure all events are delivered on time and to a high standard, including all administrative components.
• Support the implementation of consistent guest engagement strategies to deliver fun, immersive group experiences.
• Partner closely with chefs and restaurant managers to maintain strong cross-functional operations.

Leadership & Team Support

• Provide support to Restaurant Managers in food and beverage operations during the banquet off-peak season and during leadership PTO.
• Assist in the direct oversight and management of Beverage Cart Attendants.
• At times, support general restaurant or village operations as needed.

Business Development & Financial Management

• Assist in developing departmental budgets and allocating resources to achieve financial targets.
• Actively seek and develop new banquet business opportunities to meet or exceed sales goals, both internally and externally.

Compliance & Vendor Relations

• Implement established safety and security policies to protect guests, team members, and resort assets.
• Maintain compliance with organizational, regulatory, and owner requirements.

QUALIFICATIONS:

• Demonstrated ability to anticipate, prevent and solve complex problems, and deliver results in a fast-paced setting
• Demonstrated professional verbal and written communication and presentation skills.
• Novice level mastery of Microsoft Office products.
• Driving record must qualify to drive company owned vehicles.

EDUCATION and/or EXPERIENCE:

• High School Diploma or GED equivalent required.
• 2 years customer facing service/hospitality

CERTIFICATES, LICENSES, REGISTRATIONS:

• ServSafe certified
• TIP’s trained

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.