Restaurant Manager

Dunkin' Donuts; Epping (NH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay bonus

401(k) program

Paid time off

Medical & dental coverage

AFLAC

Free employee meals

Tuition assistance

Job summary

The Salema Group Dunkin’ is seeking a people-focused leader to build a positive culture, develop talent, and keep the team delivering great service.

You’ll lead from the front, set high standards, and help grow a strong leadership pipeline while delivering outstanding guest experiences for our Dunkin’ locations.

This franchisee operates 28 Dunkin’ locations on the seacoast of New Hampshire and Maine, offering competitive pay, benefits, and opportunities to impact both team and guests.

Qualifications

• 1+ year of food service management experience required.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• ServSafe certification preferred.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness.
• Ensure every guest interaction reflects our standards and brand expectations.
• Resolve guest concerns quickly and professionally.
• Train, coach, and develop team members to reach their full potential.
• Build a strong leadership pipeline within your store.
• Provide clear expectations, feedback, and accountability.
• Lead by example with a strong presence on the floor.
• Ensure execution of brand, safety, and cleanliness standards.
• Manage daily operations to maintain an efficient, organized environment.
• Oversee scheduling, payroll, inventory, and compliance.
• Manage and control labor, food cost, and operating expenses.
• Analyze sales trends and implement strategies to drive growth.
• Monitor KPIs and adjust operations to meet or exceed targets.

Skills

Leadership

Team development

Customer satisfaction

Operations management

Scheduling

Payroll

Communication

Problem-solving

Education

High school diploma

ServSafe certification preferred

Tools

POS systems

Job description

At The Salema Group Dunkin’, we believe the best guest experiences are created by engaged teams and strong leaders. We’re looking for a people-focused leader who can build a positive culture, develop talent, and keep their team focused on delivering great service every day.

If you’re someone who leads from the front, holds high standards, and enjoys helping others grow, this is an opportunity to make an impact on both your team and the guests you serve.

Who We Are

Our culture is the foundation of our success. Our leaders bring our SPARK values to life every day:

• Supportive – Build an environment where your team feels empowered and backed
• Positive – Set the tone with energy and optimism, even under pressure
• Appreciative – Recognize and celebrate team wins, big and small
• Resilient – Adapt, problem-solve, and lead through challenges
• Kind – Treat team members and guests with respect and professionalism

What You’ll Do

Lead the Guest Experience

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness
• Ensure every guest interaction reflects our standards and brand expectations
• Resolve guest concerns quickly and professionally

Develop & Lead Your Team

• Train, coach, and develop team members to reach their full potential
• Build a strong leadership pipeline within your store
• Provide clear expectations, feedback, and accountability
• Lead by example with a strong presence on the floor

Drive Operations & Performance

• Ensure execution of all brand, safety, and cleanliness standards
• Manage daily operations to maintain an efficient, organized environment
• Oversee scheduling, payroll, inventory, and compliance

Own the Business

• Manage and control labor, food cost, and operating expenses
• Analyze sales trends and implement strategies to drive growth
• Monitor KPIs and adjust operations to meet or exceed targets

What We Offer

• Competitive pay + monthly bonus (unlimited earning potential)
• 401(k) program
• Paid Time Off & Sick Pay
• 100% Medical & Dental (single plans) + contribution to family plans
• AFLAC (Accident, Short-Term Disability, Life Insurance)
• Free employee meals
• Tuition assistance through SNHU online programs

Schedule Expectations

• 40–50 hours per week
• 5–6 days per week
• Weekends and holidays as needed

What We’re Looking For

• 1+ year of food service management experience required
• Strong leadership, communication, and organizational skills
• Passion for customer satisfaction and team development
• Ability to thrive in a fast-paced, high-volume environment
• High school diploma or equivalent
• Reliable transportation and flexible availability
• ServSafe certification preferred
• Ability to stand for extended periods and lift up to 50 lbs

About Us:

The Salema Group is a local family business that owns and operates 28 Dunkin’ locations on the seacoast of New Hampshire and Maine and has been in the Dunkin’ business since 1979. At our stores, team members are the fuel that helps our communities run!

Please note that this role is to work for a franchisee of Dunkin', not Dunkin' Brands, Inc., or any of their affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their employees and set their own wage and benefit programs that can vary among franchisees.