Restaurant Manager

Dunkin' Donuts; Portsmouth (NH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay & monthly bonus

401(k) program

Paid Time Off & Sick Pay

100% Medical & Dental

AFLAC

Free employee meals

Tuition assistance

Job summary

The Salema Group Dunkin’ is seeking a motivated, hands-on leader to drive guest experiences at our Dunkin’ location(s) on the New Hampshire seacoast. You will lead by example, develop your team, and take ownership of results—from guest satisfaction to restaurant performance.

We offer a fast-paced environment, a strong leadership pipeline, and opportunities to manage labor, food cost, and operating expenses while supporting our 28 Dunkin’ locations in NH and Maine.

Qualifications

• Minimum 1+ year of food service management experience.
• Strong leadership and communication skills.
• Ability to train and develop a team and manage performance.

Responsibilities

• Lead guest experience with a guest-first culture focused on speed, accuracy, and friendliness.
• Develop and lead the team; provide coaching, feedback, and accountability.
• Drive daily operations, scheduling, payroll, inventory, and compliance.
• Control labor, food costs, and operating expenses; analyze sales trends and drive growth.

Skills

Leadership

Customer service

Team development

Communication

Operations management

Education

High School Diploma

Tools

ServSafe Certification

Job description

Who We Are

At The Salema Group Dunkin’, great restaurants start with great leaders and great teams. We’re looking for a motivated, hands-on leader who knows how to bring out the best in their people while creating an experience that keeps guests coming back.

This role is a great fit for someone who enjoys a fast-paced environment, leads by example, develops their team, and takes ownership of results — from the guest experience to the performance of the restaurant.

Our culture is the foundation of our success. Our leaders bring our SPARK values to life every day:

• Supportive – Build an environment where your team feels empowered and backed
• Positive – Set the tone with energy and optimism, even under pressure
• Appreciative – Recognize and celebrate team wins, big and small
• Resilient – Adapt, problem-solve, and lead through challenges
• Kind – Treat team members and guests with respect and professionalism

What You’ll Do

Lead the Guest Experience

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness
• Ensure every guest interaction reflects our standards and brand expectations
• Resolve guest concerns quickly and professionally

Develop & Lead Your Team

• Train, coach, and develop team members to reach their full potential
• Build a strong leadership pipeline within your store
• Provide clear expectations, feedback, and accountability
• Lead by example with a strong presence on the floor

Drive Operations & Performance

• Ensure execution of all brand, safety, and cleanliness standards
• Manage daily operations to maintain an efficient, organized environment
• Oversee scheduling, payroll, inventory, and compliance

Own the Business

• Manage and control labor, food cost, and operating expenses
• Analyze sales trends and implement strategies to drive growth
• Monitor KPIs and adjust operations to meet or exceed targets

  What We Offer

  • Competitive pay + monthly bonus (unlimited earning potential)
  • 401(k) program
  • Paid Time Off & Sick Pay
  • 100% Medical & Dental (single plans) + contribution to family plans
  • AFLAC (Accident, Short-Term Disability, Life Insurance)
  • Free employee meals
  • Tuition assistance through SNHU online programs

  Schedule Expectations

  • 40-50 hours per week
  • 5-6 days per week
  • Weekends and holidays as needed

  What We’re Looking For

  • 1+ year of food service management experience required
  • Strong leadership, communication, and organizational skills
  • Passion for customer satisfaction and team development
  • Ability to thrive in a fast-paced, high-volume environment
  • High school diploma or equivalent
  • Reliable transportation and flexible availability
  • ServSafe certification preferred
  • Ability to stand for extended periods and lift up to 50 lbs
  About Us:

  The Salema Group is a local family business that owns and operates 28 Dunkin’ locations on the seacoast of New Hampshire and Maine and has been in the Dunkin’ business since 1979. At our stores, team members are the fuel that helps our communities run!

  Please note that this role is to work for a franchisee of Dunkin', not Dunkin' Brands, Inc., or any of their affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their employees and set their own wage and benefit programs that can vary among franchisees.