Restaurant Manager

Dunkin' Donuts; South Berwick (ME); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Monthly bonus

401(k) program

Paid Time Off

Medical & Dental

AFLAC benefits

Free employee meals

Tuition assistance

Job summary

The Salema Group Dunkin’ is seeking an energetic, people-focused leader to set the standard, develop their team, and create an environment where both employees and guests want to come back. You will lead guest experience, develop a strong leadership pipeline, and drive store performance in a fast-paced Dunkin’ store on the seacoast.

Ideal candidates bring 1+ year of food service management, strong leadership, and a passion for customer satisfaction and team development, with a willingness to own

Qualifications

• 1+ year of food service management experience required.
• Strong leadership and organizational skills.
• Passion for customer satisfaction and team development.

Responsibilities

• Lead guest experience with a guest-first culture emphasizing speed, accuracy, and friendliness.
• Develop and lead the store team through coaching, feedback, and accountability.
• Drive store operations focusing on brand standards, safety, cleanliness, scheduling, payroll, inventory and compliance.
• Own the business by monitoring labor, food cost and operating expenses; analyze sales and implement growth strategies.

Skills

Leadership

Customer focus

Team development

Communication

Education

High school diploma

Tools

ServSafe certification

Job description

At The Salema Group Dunkin’, strong leadership means building a great team, delivering great experiences, and driving great results. We’re looking for an energetic, people-focused leader who sets the standard, develops their team, and creates an environment where both employees and guests want to come back.

This role is ideal for someone who takes ownership, leads by example, and knows how to turn a busy restaurant into a high-performing team.

Who We Are

Our culture is the foundation of our success. Our leaders bring our SPARK values to life every day:

• Supportive – Build an environment where your team feels empowered and backed
• Positive – Set the tone with energy and optimism, even under pressure
• Appreciative – Recognize and celebrate team wins, big and small
• Resilient – Adapt, problem-solve, and lead through challenges
• Kind – Treat team members and guests with respect and professionalism

What You’ll Do

Lead the Guest Experience

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness
• Ensure every guest interaction reflects our standards and brand expectations
• Resolve guest concerns quickly and professionally

Develop & Lead Your Team

• Train, coach, and develop team members to reach their full potential
• Build a strong leadership pipeline within your store
• Provide clear expectations, feedback, and accountability
• Lead by example with a strong presence on the floor

Drive Operations & Performance

• Ensure execution of all brand, safety, and cleanliness standards
• Manage daily operations to maintain an efficient, organized environment
• Oversee scheduling, payroll, inventory, and compliance

Own the Business

• Manage and control labor, food cost, and operating expenses
• Analyze sales trends and implement strategies to drive growth
• Monitor KPIs and adjust operations to meet or exceed targets

What We Offer

• Competitive pay + monthly bonus (unlimited earning potential)
• 401(k) program
• Paid Time Off & Sick Pay
• 100% Medical & Dental (single plans) + contribution to family plans
• AFLAC (Accident, Short-Term Disability, Life Insurance)
• Free employee meals
• Tuition assistance through SNHU online programs

Schedule Expectations

• 40–50 hours per week
• 5–6 days per week
• Weekends and holidays as needed

What We’re Looking For

• 1+ year of food service management experience required
• Strong leadership, communication, and organizational skills
• Passion for customer satisfaction and team development
• Ability to thrive in a fast-paced, high-volume environment
• High school diploma or equivalent
• Reliable transportation and flexible availability
• ServSafe certification preferred
• Ability to stand for extended periods and lift up to 50 lbs

About Us:

The Salema Group is a local family business that owns and operates 28 Dunkin’ locations on the seacoast of New Hampshire and Maine and has been in the Dunkin’ business since 1979. At our stores, team members are the fuel that helps our communities run!

Please note that this role is to work for a franchisee of Dunkin', not Dunkin' Brands, Inc., or any of their affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their employees and set their own wage and benefit programs that can vary among franchisees.