Restaurant Manager

Benchmark Hospitality at DU; Duck (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at an iconic beachfront resort known for its commitment to excellence in guest services. As a Restaurant Manager, you will lead a passionate team dedicated to creating unforgettable dining experiences. This role not only emphasizes customer satisfaction but also fosters a collaborative work environment where your leadership will help shape the restaurant's success. With a focus on teamwork and a 'People First' culture, you will enjoy comprehensive benefits and opportunities for personal and professional growth. Be part of a company that values its employees and strives to exceed expectations in every aspect of hospitality.

Benefits

Medical and Dental Insurance

401K Match

Paid Time Off

Employee Assistance Program

Company Discounts

Wellness Programs

Training and Development Opportunities

Qualifications

• 2+ years of supervisory experience in fine dining.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Ensure guest satisfaction and manage restaurant operations.
• Supervise and train staff while maintaining high service standards.

Skills

Customer Service

Leadership

Problem Solving

Communication

Food Safety

Education

High School Diploma

Restaurant Management Certification

Job description

Opening Post Information* : Posted Date 3 months ago (1/23/2025 6:37 PM)

Opening ID 2025-51031

# of Openings 1

Job Locations US-NC-Duck

Department (Portal Searching) Food & Beverage

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Location Description

Located on the beachfront between the Atlantic Ocean and Currituck Sound, our Sanderling Resort is as an idyllic of a workplace as they come.Between the hotel and private homes on location, the vast ocean and tranquil sound, protective dunes and dancing marsh grasses, and excellent staff with a CARE culture, we think you'll find Sanderling to be an excellent home away from home. Sanderling Resort boasts 120 guest rooms, and 18,448 sq ft of event space. Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Palm University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!)

Description

The Iconic Sanderling Resort is currently hiring for Restaurant Manager. We are looking for that leader who is passionate in providing service to others. A people person who believes that the best part of serving others is creating experiences for them that go beyond the expected.

This position is a critical part of our management team is responsible for setting the example of cooperation and teamwork by providing leadership and guidance to the Life Saving Station Restaurant team as well as our other outlets. You will work with the staff to ensure guest satisfaction and optimum performance by having a can-do attitude and will jump in where assistance is needed. This role has various weekday & weeknight shifts with a required PM Sunday and Monday shift.

Key Responsibilities:

Guest services

• Maintains a commitment of excellence to customer service and satisfaction, exceeding guest expectations throughout their restaurant and hotel experience.
• Approach all encounters with guests and employees in a professional, attentive, friendly, courteous and service oriented manner.
• Work quickly and independently in handling guest inquiries or to resolve operational and/or guest concerns, ensuring follow through with appropriate manager(s)

Food and Beverage Department

• Ensures supplies are properly stocked; communicating with the Restaurant General Manager shortages and assists with ordering supplies as necessary.
• Assists with preparing and monitoring budget of expenditures and projected incomes.
• Assist in maintaining food and beverage costs by monitoring inventory and coordinating inventory control
• Assist the Restaurant General Manager in wage productivity reports; utilize management tools to control labor cost.
• Manage and monitor product quality and service scores and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Ensures proper bookkeeping and hotel policies are followed.
• Responsible for daily reports and manager log book entries.
• Assist in monthly food and beverage inventories and reconciliations.
• Attends mandatory weekly management meetings and participates in agendas.
• Maintain high standards of personal appearance and grooming which include wearing the proper dress code and name tag when working.
• Be familiar with the organization of Pyramid Global Hospitality Hotels and know the function of each department.

Staffing

• Supervise, support, assign daily work, inform and train team members in all restaurant activities and operations
• Assist in preparation of staff schedules according to business forecast maintaining adherence to wage control productivity standards and guest service scores.
• Monitor, observe and staff performance.
• Ensure employees are at all time’s attentive friendly helpful and courteous to guest’s, employees and other managers.
• Maintain close communication links with all employees seeking input regarding food and beverage issues and acting as a motivating influence.
• Set the example of Pyramid 'People First' Culture
• Ensure all opening and closing side work is completed accurately on a daily basis by servers/bartenders.
• Monitor and follow up on all servers' cash overages and shortages.
• Follow company procedures and maintain proper consistent disciplinary actions, with documentation, for all Food and Beverage employees.

Safety

• Observe Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, keeping compartment sinks, side boards, and refrigerators clean and sanitized.
• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions and following up with any other appropriate management personnel
• Ensure all employees are in compliance with health, safety, sanitation and alcohol awareness standards and state and local requirements.
• Reports any needed repairs immediately to Engineering using correct procedures
• Be familiar with and able to react to emergency situations by knowing locations of fire and extinguishers and exits

* This list is not all inclusive, additional job functions would be discussed during interview. You would be expected to perform any other duties as requested by management.

Qualifications

• Two (2) years of prior restaurant experience in a supervisory role in fine dining.
• MUST be able to work Sunday and Monday PM, with flexibility to work early mornings, afternoons, evenings, nights, weekends and holidays as hotel events and management schedules require remaining days.
• Ability to speak, read and comprehend instructions, both written and oral, in fluent English with ability to convey information and ideas clearly.
• Able to evaluate and select among alternative courses of action quickly and accurately.
• Able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
• Maintain professionalism, composure and objectivity under pressure.
• Effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Able to work with and understand financial information and data and basic arithmetic functions
• TABC and Food Safety Training certification or become certified within first 10 days of employment.
• Ability to stand for long periods, up to entire shift; walk and/or sit and continuously perform essential job functions.
• Able to extending arms; frequent reaching, twisting, pulling, bending and stooping and ability to carry and/or lift up to 50.
• Hearing and visual ability to observe and detect signs of emergency situations.

Excellent Benefits!
401k after 90 days, company match

Medical/ Dental/Vision Insurance– eligible 1st of the month past hire date

Company-paid Life Insurance

Employee Assistance Program (EAP)

Healthcare Savings Account option (HSA)

Awesome Vacation and Paid Time-Off Policies

Pyramid Global Hospitality Discounts

Pyramid Hotel Group is an equal opportunity employer. Pyramid Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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