Restaurant Manager

City Winery; City of Niagara Falls (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

City Winery is seeking a Restaurant Manager for Miru, our Japanese-inspired dining concept by Little Island in New York. You will lead the front-of-house team, uphold hospitality standards, and ensure guest satisfaction across service periods.

Join a hands-on leadership team focused on coaching, events, and brand-aligned service. The role requires 3+ years in restaurant management and proficiency with POS systems like Toast or OpenTable.

Qualifications

• 3+ years in restaurant management or supervisory role.
• Proven leadership and team development skills.
• Strong problem-solving and communication abilities.
• Knowledge of food, wine and service standards.
• Experience in high-volume or upscale dining.
• Comfortable working in fast-paced environments.

Responsibilities

• Lead and supervise FOH team during service for guest satisfaction.
• Uphold hospitality standards and steps of service.
• Coach and develop staff to maintain high performance.
• Oversee floor operations including opening/closing and table management.
• Resolve guest concerns promptly with calm professionalism.
• Coordinate with Culinary and Beverage teams on menu knowledge and bar operations.
• Assist in recruiting, onboarding, scheduling, and performance reviews.
• Monitor labor costs, supplies, and service efficiencies.
• Ensure health, safety, sanitation standards and alcohol service compliance.
• Support private events and promotions.
• Serve as MOD during shifts.
• Attend management meetings and tastings and ongoing leadership development.

Skills

FOH leadership

Restaurant operations

Guest service

Wine knowledge

Communication skills

Tools

Toast

Resy/OpenTable

Job description

Join us for an exciting new Japanese restaurant, located right by Little Island, and be a key player in crafting unforgettable culinary experiences for our guests.

Position Summary:

At Miru, the Restaurant Manager is a passionate leader and hands-on operator who champions exceptional hospitality, operational excellence, and team development. This role is responsible for overseeing daily front-of-house operations, supporting guest satisfaction, managing staff performance, and ensuring brand standards are upheld in every shift. The Restaurant Manager is a vital cultural steward of our Japanese-inspired service and dining experience.

Tasks/Responsibilities:

• Lead and supervise all front-of-house team members during service, ensuring seamless execution and guest satisfaction
• Uphold and enforce Miru’s hospitality standards, brand values, and steps of service
• Foster a positive, respectful, and high-performance work environment through training, coaching, and accountability
• Oversee floor operations including opening/closing procedures, table management, and service flow
• Resolve guest concerns promptly and professionally, maintaining a calm and solutions-oriented presence
• Partner with the Culinary and Beverage teams to ensure menu knowledge, food quality, and bar operations meet brand expectations
• Assist in recruiting, onboarding, scheduling, and performance evaluations of FOH staff
• Monitor and manage labor costs, supply usage, and service efficiencies to align with financial goals
• Ensure compliance with all health, safety, and sanitation standards, as well as alcohol service laws and policies
• Support execution of private events, marketing initiatives, and special promotions
• Serve as Manager on Duty (MOD) as assigned, providing clear leadership and direction during shifts
• Participate in regular management meetings, tastings, and ongoing leadership development

Qualifications

• 3+ years’ experience in a restaurant management or supervisory role, preferably in upscale or high-volume dining

• Proven leadership and team development skills with a focus on accountability and service excellence

• Strong problem-solving, communication, and conflict-resolution abilities

• Knowledge of food, wine (especially Mediterranean regions), and service standards

• Comfortable working in a fast-paced environment with strong organizational and multitasking abilities

• POS and reservation system proficiency (Toast, Resy/OpenTable, or similar preferred)

• Flexible schedule including nights, weekends, and holidays

• Ability to walk/stand for long periods and lift up to 50 lbs

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.