Restaurant Leadership Director — People, Service & Ops

Chick-fil-A; Columbus (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learn from Operators and Leaders

Growth and development opportunities

Scholarship opportunities

Competitive pay and raises

Paid travel

Paid time off

Insurance and 401k

Job summary

Chick-fil-A Columbus is seeking an Assistant Director or Director who lives our values and serves guests with a servant’s heart. You will lead daily operations, uphold our Recipe for Service, and ensure a culture of accountability across the team.

You’ll train and mentor teammates, open or close shifts, and model caring, respectful, and urgent service. This role requires strong communication, the ability to manage in a fast‑paced environment, and a commitment to outstanding customer service.

Qualifications

• Experience in hospitality or quick-service leadership roles.
• Strong communication and guest interaction skills.
• Ability to mentor and train team members.
• Commitment to Chick-fil-A service standards.
• Willingness to work flexible schedules.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast‑paced Restaurant.
• Offer immediate and respectful response to Guest's needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Excellent communication skills, both written and spoken.

Skills

Leadership

Customer service

Team training

Communication

Guest relations

Problem solving

Reliability

Fast-paced

Shift management

Mentoring

Job description

Chick-fil-A Columbus is seeking an Assistant Director or Director who lives our values and serves guests with a servant’s heart. You will lead daily operations, uphold our Recipe for Service, and ensure a culture of accountability across the team.

You’ll train and mentor teammates, open or close shifts, and model caring, respectful, and urgent service. This role requires strong communication, the ability to manage in a fast‑paced environment, and a commitment to outstanding customer service.