Restaurant Leadership

Chick-fil-A; Worcester (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly with an Operator

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A is seeking a Back of House Team Leader in Worcester, MA. You will assist management with shift management, supervise stations, and help open or close the restaurant as needed. A focus on food safety, cleanliness, and team development will be essential.

The role emphasizes strong communication, problem solving, and the ability to work under pressure while upholding Chick-fil-A standards and policies. Flexible hours and weekend considerations are part of the benefits.

Qualifications

• Minimum 18+ years old.
• Previous customer service experience preferred.
• Hard-working and team-oriented.

Responsibilities

• Supervise assigned stations for a full shift and support opening/closing as needed.
• Ensure food safety and cleanliness, focusing on handwashing and cross-contamination.
• Coach team members and communicate performance and policies effectively.
• Handle bottlenecks, react quickly to issues, and maintain urgency.
• Maintain uniform standards and a positive working environment.

Skills

Customer service

Teamwork

Communication

Problem solving

Job description

At Chick-fil-A,

Back of House Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a director, following established opening and closing procedures.

Responsibilities include:

• Ensures food safety compliance in all areas of the kitchen - with a focus on handwashing and raw chicken/cross contamination.
• Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception.
• Adherence to all uniform standards
• Uses critical thinking and problem-solving skills to come up with solutions.
• Can foresee bottlenecks and work to try to prevent those from happening.
• React quickly and calmly to situations that are having a negative impact on the shift.
• Strictly adheres to all Company policies and procedures.
• Works with a sense of urgency and coaches the team to do the same.
• Provides the team with direction and feedback.
• Ensures the next shift leader is set up for success (stocked, cleaned).
• Consults with management regarding complex issues.
• Communicates with the team effectively and respectfully and maintains a positive working relationship with the team.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.

A job at Chick-fil-A is more than just a job. It is a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours- You have commitments to your family, friends, school, or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays- All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly with a Chick-fil-A Operator- The Operator is an independent businessperson, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay- Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It is a Great Place to Work- At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Requirements

• Minimum 18+ years old
• Previous customer service experience preferred
• Hard-working
• Team-oriented
• Friendly
• Honest
• Great communication skills

Company Information

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we have served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed and combined with pure cane sugar and water (yep, that is all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it is the only way we know.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 3,000 restaurants in 47 States, Canada, and the UK.

Working at a Chick-fil-A® restaurant on Gold Star Blvd is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.