Team Leader

Chick-fil-A; Harrisburg (Dauphin County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Direct with Operator

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A is seeking a Team Leader to assist the management team with shift oversight and deliver outstanding guest experiences. You will supervise stations, ensure recipe accuracy, and uphold safety and cleanliness standards across the restaurant.

The role emphasizes leadership development, teamwork, and on-the-job training under an independent operator who owns and runs the restaurant. This position offers a platform for growth within a customer-focused business.

Qualifications

• Ability to supervise team members and manage shift operations.
• Attention to detail in following recipes, tickets, weights, and measurements.
• Strong focus on guest experience and service quality.

Responsibilities

• Supervise assigned stations for an entire shift and assist management with opening/closing procedures.
• Ensure team members read tickets and follow recipes to prepare orders accurately.
• Monitor speed-of-service and keep workstations clean; enforce cash-handling procedures.

Job description

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Responsibilities include:

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace that maintains the restaurant's established speed-of-service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash-handling procedures at all times.
• Executes proper security, cash-handling, and cash-control procedures and holds cashiers accountable for adhering to policies and procedures.
• Ensures that Team Members monitor the dining room, restrooms, parking lot, and overall facility cleanliness.
• Performs any of the tasks above as needed throughout the shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you will have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.