Back of House Leadership - 2p-Close

Chick-fil-A; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Scholarship opportunities

Free break meal

401k with match

Affordable health insurance

Uniform provided

Flexible hours

Closed Sundays

Work directly with a Chick-fil-A Op

Competitive pay

Great place to work

Job summary

Chick-fil-A is seeking a Team Leader to assist the management team with shift management and ensure every guest has an outstanding experience. You will supervise stations, may open or close the restaurant in the absence of a manager, and follow established procedures.

Responsibilities include ensuring recipe and ticket accuracy, maintaining speed of service, cleanliness, and proper cash handling. The role emphasizes teamwork, respect, and adherence to company policies, with growth opportunities

Qualifications

• Minimum 16+ years old.
• Previous customer service experience preferred.
• Previous leadership experience an asset.
• Hard-working and team-oriented.
• Friendly and honest with good customer skills.

Responsibilities

• Supervise assigned stations for each shift and follow opening/closing procedures.
• Ensure orders are prepared accurately per tickets and recipes, with correct weights and measurements.
• Work at a pace to meet the restaurant's speed of service guidelines and maintain cleanliness.
• Monitor dining room, restrooms, and overall facility cleanliness.
• Ensure cash handling procedures are followed and cashiers adhere to policies.
• Address guest issues by consulting management for complex cases.
• Communicate performance and policy violations to management.
• Adhere to all Chick-fil-A policies and procedures.

Skills

Customer service

Leadership

Team-oriented

Hard-working

Friendly

Honest

Communication

Job description

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Responsibilities include:

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Requirements

• Minimum 16+ years old
• Previous customer service experience preferred
• Previous leadership experience an asset
• Hard-working
• Team-oriented
• Friendly
• Honest
• Great customer skills

Company Information

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Scholarship Opportunities
• Free Break Meal
• 401k With 4% Match
• Affordable Health Insurance
• Uniform Provided
• Flexible Hours- You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays- All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator- The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay- Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work- At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade. It may not be the easy way, but it's the only way we know.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.