Restaurant Leader: Lead, Train & Elevate Guest Experience

Workstream; Annapolis (MD); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

401k matching

Job summary

Chick-fil-A in Annapolis, MD is seeking a Restaurant Leader to guide a high-volume team and deliver remarkable guest experiences. You will actively participate in daily operations, support training, and lead shifts as a key holder, counting drawers at day’s end, while maintaining strong guest relations.

The role emphasizes developing leaders, supporting a dynamic team, and maintaining exceptional service standards in a fast-paced environment.

Qualifications

• Experience leading a fast-paced team in a restaurant or service environment.
• Strong communication and interpersonal skills.
• Ability to open/close and manage shifts.

Responsibilities

• Participating operationally in day-to-day activities
• Offering encouragement to the team for 2nd Mile Service goals
• Providing immediate and respectful responses to Guest's needs
• Assisting in supporting the training of new hires and setting the tone for shifts
• Being a friendly and encouraging team player
• Opening and/or closing, leading shifts, and being a key holder
• Counting drawers and finalizing the day
• Excellent written and spoken communication skills

Skills

Leadership

Team development

Guest service

Communication

Job description

Chick-fil-A in Annapolis, MD is seeking a Restaurant Leader to guide a high-volume team and deliver remarkable guest experiences. You will actively participate in daily operations, support training, and lead shifts as a key holder, counting drawers at day’s end, while maintaining strong guest relations.

The role emphasizes developing leaders, supporting a dynamic team, and maintaining exceptional service standards in a fast-paced environment.