Restaurant Leader: Elevate Service & Team Performance

Workstream; Loveland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

Paid time off accrual and meal option

Family-friendly hours

Paid training and advancement

Job summary

Freddy's Frozen Custard & Steakburgers in Loveland, OH, seeks an Assistant Manager to lead daily operations and drive Exceptional hospitality and teamwork on the restaurant floor.

You will coach staff, manage schedules, control labor and inventory, and ensure guest satisfaction while upholding Freddy's standards of quality and service. This on-site role focuses on growth, coaching, and profitability.

Qualifications

• At least 1 year of experience as a shift lead or manager in a full-service, casual dining or quick-service restaurant.
• Demonstrated ability to deliver exceptional guest service and develop people.
• Experience reading financial statements, sales or activity reports to measure productivity and goal achievement.
• Proficiency with desktop software and spreadsheets; experience with labor management and P&Ls is a plus.
• Strong attention to detail and quality standards while managing time and priorities efficiently.
• Ability to communicate effectively with guests and team members.
• Dynamic personality with a passion for serving high-quality food with a smile.
• Focus on profits, sales growth and team development.

Responsibilities

• Uphold Freddy’s standards of Hospitality, Quality and Cleanliness and teach them to the team
• Lead by example, be vocal and prepared, and demonstrate strong time-management skills
• Show a willingness to learn and accept coaching and constructive criticism
• Practice situational management, correct operational mistakes with guest satisfaction as the goal
• Spend most of your time on the restaurant floor rather than the office, maintaining urgency and intensity
• Assess team performance, coach and develop team members and build a positive culture
• Control labor and food costs, reduce waste and improve efficiency
• Maintain cleanliness and maintenance of the facility and equipment
• Build relationships with guests and handle guest issues with a hospitality-first mindset
• Manage vendor relationships, product ordering and inventory appropriate to sales volume
• Utilize management tools such as spreadsheets, schedules, financial reports (P&L), pars and inventory levels to drive profitability and growth
• Hire, train and motivate staff, coordinate schedules and perform performance analysis to identify opportunities for growth

Job description

Freddy's Frozen Custard & Steakburgers in Loveland, OH, seeks an Assistant Manager to lead daily operations and drive Exceptional hospitality and teamwork on the restaurant floor.

You will coach staff, manage schedules, control labor and inventory, and ensure guest satisfaction while upholding Freddy's standards of quality and service. This on-site role focuses on growth, coaching, and profitability.