Restaurant IT Support (Mobile Position) OTP

McDonald's; Perry (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Education through Archways to Op­portu

Medical, dental, vision coverage

Disability, life, accident insurance

Gas and car maintenance allowance

Cellphone reimbursement or company pho

Paid vacation

401(k) company contribution

Job summary

McDonald’s is seeking an Operations Technology Professional (OTP) to repair and maintain technology in 21 restaurants. The role includes troubleshooting POS issues, performing self-installs, and supporting new technologies.

Flexibility for late evenings or early mornings is required, and travel to sites is expected. Benefits include Archways to Opportunity education, medical/dental/vision, disability and life insurance, cell phone allowance, and retirement plan contributions.

Qualifications

• Experience repairing and maintaining technology equipment in a restaurant setting.
• Must be available for late evenings or early mornings due to upgrades.
• Must be able to lift up to 50 pounds.
• Transportation is required to visit multiple locations.
• Previous experience as a Restaurant OTP is required.

Responsibilities

• Troubleshoot POS technology issues across restaurant locations.
• Perform self-installs and OS upgrades as needed.
• Maintain equipment and perform scheduled tasks for optimal performance.
• Set up new hire accounts and reset passwords as necessary.
• Communicate technology issues, outcomes, and costs weekly.

Skills

Restaurant technology

POS troubleshooting

OS upgrades

Account setup/password resets

On-site communication

Tools

POS systems

Cable management

Networking basics

Job description

DO YOU WANT TO USE YOUR EXPERIENCE IN RESTAURANT TECHNOLOGY ?

The Operations Technology Person (OTP) is responsible for repairing and maintaining the technology equipment in our 21 restaurants. The right candidate will be able to:

*THIS IS NOT A HELP DESK POSITION

• Perform certain self-installs and OS upgrades

• Troubleshoot POS technology issues

• Provide the necessary resources, tools, & support as new technologies and initiatives are deployed

• Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment

• Ensure proper cable management

• Effectively communicate technology issues, outcomes, needs, and costs weekly

• Set up new hire accounts; reset passwords as necessary

• Flexible availability as some upgrades or equipment replacement must be completed during late evenings or early mornings

• Must be available to troubleshoot on-site or over the phone

• Ability to lift up to 50 pounds

• Weekend work may be required occasionally

• Prior experience not required but preferred

• Transportation absolutely required

• Previous experience as a Restaurant OTP is required

Starting salary is negotiable based on experience

**Must be 18 to apply!

Benefits:

• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language

• Medical, dental, and vision coverage

• Short and Long-Term Disability, life, and accident insurance (reduced premiums)

• Gas and car maintenance allowance

• Cellphone reimbursement or company phone

• Paid vacation (when eligible)

• 401(k) (when eligible) - a company contribution is included

Additional Info:

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

McDonald’s Corporation and McDonald’s USA, LLC (the “Company”) are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.