Restaurant Host - Tuscany

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Mohegan Sun is seeking a friendly Host/Hostess to welcome guests, seat parties, and present menus in alignment with department procedures.

You will manage seating rotations, monitor table status, answer phones, and assist guests with questions about restaurant concepts and directions, while maintaining a positive guest experience during service hours.

Qualifications

• Previous guest service experience.
• Must be able to read, write and determine wait times based upon procedures.
• Must be able to visually scan the restaurant for clean, unoccupied tables.

Responsibilities

• Coordinates all guest seating in accordance with proper station rotation.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes accurate wait time or maintains an orderly line.
• Answers phones, assists guests and takes messages as needed.
• Answers guest questions concerning restaurant concepts, menus and directions to and from various points.
• Interacts with exiting outlet guests to thank them and solicit comments.
• Cleans and organizes the host area and ensures menus are stocked and presentable.
• Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet.
• Assists the department Supervisor and Manager in opening/closing duties and event setup.

Skills

Guest service

Communication

Multi-tasking

Attention to detail

Education

High school diploma

Job description

Position Summary: This position is responsible for welcoming, seating and presenting menus to guests according to department policies and procedures.

Primary Duties and Responsibilities:

includes but not limited to:

• Coordinates all guest seating in accordance with proper station rotation
• Observes tables and keeps track of clean, dirty and occupied tables
• Takes guest information and quotes accurate wait time or maintains an orderly line, depending upon specific restaurant procedures, when tables are not immediately available
• Answers phones, assists guests and takes messages as needed
• Answers guest questions concerning restaurant concepts, menus and directions to and from various points
• Interacts with all exiting outlet guests to thank them and solicit comments

Secondary Duties and Responsibilities:

• Cleans and organizes the host area and ensures menus are stocked and are in presentable condition
• Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet
• Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events
• Performs other related duties, as needed

Minimum Education and Qualifications:

• Previous guest service experience
• Must be able to read, write and determine wait times based upon procedures
• Must be able to visually scan the restaurant for clean, unoccupied tables

Competencies:

Incumbent will master the following competencies while in this position:

• Strong written and verbal communication skills
• Strong organizational and multi-tasking skills
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
• Property wide knowledge of Mohegan Sun for the purposes of assisting guests
• Thorough understanding of ProHost seating system

Training Requirements:

Outlet-specific standard operating procedures SMART alcohol awareness

Physical Demands and Work Environment:

• Must be able to stand during an entire shift
• Must be able to reach, bend and stoop for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Work Shift:

Regular Knock, knock. Hear that sound? That's opportunity! . Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.