Restaurant Host, PT

The Marcus Corporation; Baytown (TX); On-site; USD 24,000 - 30,000; Full time

Job summary

The Marcus Corporation in Baytown, TX is seeking a Host(ess) for our Food and Beverage team. You will greet guests, seat them, and ensure a friendly, efficient dining room operation that delivers outstanding guest satisfaction.

This role emphasizes smiling, clear communication with servers, presenting menus and specials, and maintaining a clean, organized dining area. Prior hospitality experience is preferred but not required; strong customer service skills are essential.

Qualifications

• Innate desire to serve.
• Ability to read, speak, and write English.
• Ability to promote a variety of menu items.
• Cash handling experience preferred.

Responsibilities

• Greet guests and escort to tables, ensuring smooth seating distribution.
• Smile and provide courteous service at all times.
• Communicate table numbers and guest counts to servers.
• Present menus and wine list; inform guests of specials and expected server.
• Maintain clean and display menus before, during, and after shift.
• Check dining floor for debris and assist with table maintenance.
• Assist wait staff and bus staff as needed; assist with to-go orders.
• Thank guests warmly and invite them to return.
• Perform other duties as assigned by the Manager.

Skills

Guest service orientation

English fluency

Communication

Multitasking

Job description

Job Description

JOB TITLE: Host(ess)

DEPARTMENT: Food and Beverage

SUPERVISOR: Restaurant Supervisor

POSITION PURPOSE

Greet and escort guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction.

ESSENTIAL FUNCTIONS

• Meet and greet guests as they arrive. Ensure even distribution of tables for each server.
• Always remember to smile.
• Verbally communicate to server the table number sat and the number of guests.
• Politely take guests to table. Hand them menus, a wine list, and inform them who their server will be. Inform guests of specials and leave with a courteous greeting.
• Clean and display proper menus before, during, and after shift.
• Check floor for debris, sweep and use carpet sweeper if necessary.
• Assist wait staff and bus staff as needed.
• Assist with to-go orders.
• Thank all guests graciously and invite them to return.
• Perform other duties as assigned per Manager.

POSITION REQUIREMENTS

• Must possess an innate desire to serve.
• Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to move through a crowded room to seat guests.
• Ability to relay important reservation requests to servers.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• No prior experience required. Prior hospitality experience preferred.
• Ability to multi-task.
• Ability to self-motivate during slow periods.
• Ability to interact with adults and children in a professional manner.
• Cash handling experience preferred.
• Ability to direct guests to events throughout the hotel.
• Maintain a clean environment and ensure area is always organized.
• Clean all menus before, during and after shift.
• Ensure proper posture is maintained while at maitre’d stand.

TSSTH
Additional Information