Restaurant Host

Donohoe; Reston, Northern (VA, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Leaves of absence

Retirement plans

Paid time off

Hotel room discounts

Daily pay access

Job summary

Donohoe Hospitality Services seeks a friendly Restaurant Host for AC Hotel Reston / Residence Inn Reston in Reston, VA. You will warmly greet guests, manage seating, handle reservations, and assist servers with cashiering and small tasks to ensure a smooth dining experience.

The role emphasizes excellent service, accuracy in cash handling, and collaboration with the hotel’s restaurant and outlets. Flexible scheduling and a support-focused team environment are offered.

Qualifications

• Must be able to greet guests warmly and set a positive tone at arrival.
• Accurately handle transactions and cash handling procedures.

Responsibilities

• Greet guests upon arrival and manage waiting list to seating in a timely manner.
• Escort guests to tables and assist as needed.
• Manage reservations and seating charts; adjust for large parties.
• Provide booster seats or high chairs as required.
• Notify supervisor about dissatisfied guests and resolve issues.
• Close shifts and handle cash with accuracy; maintain check control.

Skills

Stamina

Customer service

Hospitality mindset

Tools

POS system

Job description

AC Hotel Reston / Residence Inn Reston
1975 Opportunity Way
Reston, VA 20190, USA

Description

We're seeking Restaurant Hosts for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our brand new hotel, conveniently located at the Reston Town Center Metrorail Station, the AC Hotel & Residence Inn Reston, opened in January 2025 with 267 rooms, including a Rooftop Bar and full service restaurant serving breakfast and dinner. The hotel is equipped with over 10,000 square feet of meeting space, an indoor heated pool, and a state-of-the-art fitness center for a lasting impression on our clients. You will work with our talented team to deliver exceptional events.

As a Restaurant Host, you will be responsible for warmly greeting guests upon their arrival, ensuring they receive a positive first impression of the restaurant's friendliness and exceptional quality of service. Your role is crucial in setting the tone for a delightful dining experience. Additionally, you will be responsible for maintaining a cash bank, accurately handling transactions, and adhering to the cash handling procedures of the outlet. Your attention to detail and commitment to excellent service will contribute significantly to the overall guest satisfaction and smooth operation of the restaurant.

Salary Range: $16.00 - $18.00 per hour

Essential Functions

• Greet guests upon arrival and assist those on the waiting list within the specified time frame.
• Promptly guide guests to their tables and offer assistance as needed.
• Handle reservation duties and maintain seating charts.
• Arrange for booster seats or high chairs as required.
• Notify the manager of any guests who appear dissatisfied.
• Bid farewell to guests as they leave and invite them to return.
• Keep the host station clean and organized; ensure all menus are clean.
• Replenish necessary supplies.
• Perform shift change and closing duties.
• Answer telephone calls and respond to questions.
• Keep the immediate supervisor informed of any significant problems or unusual matters.
• Help servers with cashiering and maintain accurate currency exchanges.
• Maintain the check control system according to standards and report any suspicious or mishandled guest checks.
• Help buspersons or servers rearrange seating for special or large parties.
• Assist buspersons or servers with light cleaning tasks as needed.
• Assist servers with sidework, including sorting and preparing silverware, rollups, or displays.

Additional Responsibilities:

• Adhere to Policies: Follow all work rules, procedures, and policies established by the hotel, including those in the employee handbook.
• Flexible Scheduling: Be prepared to work shifts that accommodate fluctuating business demands, including shifts outside of preferred or normal working hours.

Skills and Abilities

• Stamina: Ability to stand for extended periods.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts and MORE! Through this selection of benefits and perks, we strive to give employees options that enhance their quality of life in and out of work. * Minimum32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.