Restaurant Host

Hilton Miami Downtown; Miami (FL); On-site; USD 40,116,000 - 48,712,000; Full time

Job summary

Hilton Miami Downtown is seeking a friendly Guest Service Host to welcome guests, manage seating, and escort them to their tables while presenting menus.

Responsibilities include maintaining daily log book communications between shifts, coordinating reservations, and upholding service standards and grooming across the team. The role supports occasional side duties and strives to ensure guest satisfaction in a fast-paced hotel dining environment.

Qualifications

• Knowledge of restaurant operations and guest relations.
• Ability to read and comprehend English materials.
• Ability to speak English to conduct small employee meetings.
• Remember and promote menu items.
• Move throughout a crowded room to seat guests.
• Resolve guest concerns with empathy and proactive solutions.

Responsibilities

• Greet guests, offer seating options, escort to tables, and present menus.
• Read, maintain and log daily communications coordinating shifts and management.
• Maintain dining room setup, supervise service staff, assign stations.
• Conduct daily roll call meetings to share promotions, specials and memos.
• Handle reservations and special events; accommodate guest requests.
• Perform opening/closing duties and assist with side work and cleanliness.
• Maintain open communication between guests, management and staff.
• Attend required meetings.

Skills

Guest relations

English communication

Menu knowledge

Problem solving

Team coordination

Education

High school diploma or equivalent

Job description

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu
• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management
• Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis. Assign stations to service staff.
• Conduct daily ‘roll call meetings’ to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos
• Receive, record and make any arrangements for reservations and special functions in the restaurant.
• Perform other duties as requested, such as carrying coffee and/or tea pots throughout outlet, refilling guests’ cups as requested, handling special guest requests, and ensuring guest satisfaction
• Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.
• Maintain an open line of communication between guests, management, and service staff.
• Attend required meetings.

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
• Ability to remember, recite and promote the variety of menu items
• Ability to move throughout a crowded room to set guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with customer and providing positive and proactive solutions.

Education & Experience:

The requirements listed below are representative of the knowledge, skills, and abilities required for this position.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Six months to one year previous restaurant greeter experience preferred.

OTHER:

Assimilate into the Hilton Family Blue Energy culture through understanding, supporting and participating in all elements of Blue Energy. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel

Grooming: All employees must maintain a neat, clean, and well-groomed appearance (specific standards available as per company’s handbook).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.