Host

SA Hospitality Group; Miami (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

SA Hospitality Group is seeking a friendly host to greet guests, seat them as directed by management, and ensure guests’ needs are met while they wait.

You will promote teamwork, answer phones, coordinate with colleagues, clear and reset tables when needed, assist with opening tasks, handle special requests, and be available to answer reservation questions; you’ll also follow service steps from our training manual and help with ongoing guest relations.

Qualifications

• Ability to work as part of a team and maintain personal cleanliness.
• Very basic food handling, preparation, and cleaning skills welcomed.
• Ability to communicate and understand direction in English to ensure safety.
• Ability to understand, respond, and engage with coworkers, managers, and guests in English.
• Time management and ability to work under pressure during high volume periods.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25 lbs.

Responsibilities

• Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed.
• Promote teamwork and quality service through daily communication and coordination with other coworkers and managers.
• Answer phones and provide guests with requested information and arrange bookings.
• Routinely clear and reset tables and assist with opening tasks such as cleaning flowers, glassware, and floors.
• May handle guest complaints and special requests.
• Assist with coat check area: receive items, organize coat closet, issue items by ticket.
• May assist with other duties as assigned by restaurant management.
• Follow opening and closing procedures.
• Maintain professional demeanor with all staff.
• Assist staff with service steps to satisfy guests, such as food delivery.
• Be accessible to staff and guests to answer questions about reservations.
• Follow service steps based on training manual and communicate them to staff.

Skills

Team collaboration

English communication

Guest service

Time management

Problem solving

Lifting 25 lbs

Job description

Position Purpose: This person is responsible welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.

Key Responsibilities/Accountabilities:

• Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed.
• Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.
• Answer phones and provide guests with requested information and arrange bookings.
• If asked, routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors, etc.
• May be asked to handle guest complaints and special requests.
• If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number.
• May assist with other duties as assigned by restaurant management.
• Follow opening and closing procedures.
• Always maintain professional demeanor with all staff.
• Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
• Be accessible to all staff and guests to answer any guest and reservation related questions.
• Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.

Minimal Essential Requirements:

• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA:

SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.