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Ditka’s Restaurant Group; Wheaton (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Ditka’s Restaurant Group is seeking a friendly Greeter to welcome guests, guide seating, and support smooth guest flow at our Wheaton location. You will assist with special needs, manage waits, and help with basic front-of-house tasks to ensure a positive first impression.

Candidates should have at least 6 months in hospitality or customer service, excellent communication, and a willingness to be highly guest-focused in a fast-paced environment.

Qualifications

• Minimum 6 months experience in hospitality, retail, or customer service.
• Strong communication and interpersonal skills.
• Ability to stay calm and positive during busy periods.

Responsibilities

• Opens doors for guests on arrival and departure.
• Greets and seats guests warmly, accommodating special needs.
• Manages guest expectations during wait times.
• Handles incoming calls courteously and efficiently.
• Maintains cleanliness and organization of greeter area.
• Upholds restaurant policies and safety standards.

Skills

Friendly demeanor

Customer service

Teamwork

Communication

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Job Description

Cheerfully greets and seats all Guests in a friendly manner and assists in maintaining the overall Guest flow of the restaurant. Addresses Guests on their entrance and departure in a manner such that will feel welcome and want to return.

Key Performance Elements/Essential Functions

• Opens door for Guests as they arrive and depart.
• Warmly greets and seats Guests as they enter the restaurant, accommodating any special needs (boosters, disabilities).
• Manages Guests’ expectations when there is a wait.
• Handles incoming calls courteously and efficiently, following established guidelines.
• Acknowledge Guests as they leave and invite them to come back to the restaurant.
• Performs other functions as time permits and as necessary including, but not limited to, rolling silverware, running food to tables, bussing tables, inspecting restrooms and building exterior, etc.
• Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs, etc.
• Attempts to resolve all Guest complaints, striving for a flawless recovery to build brand loyalty. Advises management IMMEDIATELY of any Guest complaint
• Ensures a harassment free environment through proper personal conduct.
• Upholds safety and security standards at all times.
• Assists in the ongoing cleanliness and maintenance of all Greeter areas – Reports any deficiencies to management.
• Responsible for maintenance of all menus, Point of Sale Merchandise, Promotional Materials and other such items that reside in the Greeter area – report any deficiencies to management.
• Completes assigned weekly cleaning projects.
• Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Complete other job duties as assigned by the Manager.

Key Competencies/Characteristics

• Lives our Core Values & Disciplines.
• Friendly, easy going and pleasant/smiles easily.
• Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
• Self-Disciplined.
• Able to remain positive and calm under stressful conditions.
• Strong commitment to serving others.
• Dependable, trustworthy.
• Willing to extend themselves to the Guests they serve – Hospitable.
• Genuinely warm and sensitive/polite.
• Exhibits neat, clean and professional image at all times.

Physical Requirements

• Able to lift and carry up to 15 pounds
• Able to stand and exert well-paced mobility for up to 5 hours at a time.
• Able to speak clear and listen attentively to Guests/employees.
• Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages.

Additional Information

• Extreme environmental demands on front of house people are few. The majority of work takes place indoors in climate controlled areas.
• The only chemicals involved are those of the cleaning kind. Training is given as to the appropriate use of these chemicals.
• During a typical shift a front of the house Team Member will have intense Guest contact and be involved in moderately to very stressful situations.
• Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work.

Experience Requirements

• Minimum 6 months experience working in a hospitality, retail, or customer service role