Restaurant GM: Lead Teams, Wow Guests, Drive Growth

SPB Hospitality Career Center; Mableton (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Krystal is seeking a Restaurant General Manager who leads with energy, develops people and delivers WOW guest service while executing restaurant operations, brand standards and financial goals.

The GM will develop teams, create great guest experiences, champion the brand in the community, plan business and maintain a safe, clean facility, while ensuring staff flexibility and guest satisfaction.

Qualifications

• Excellent people leadership and guest service skills required.
• Ability to work in a fast paced environment.
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Available to work all shifts, weekends and holidays.
• Minimum of 3 years management experience.

Responsibilities

• Creates a great energy in the restaurant and sets the team up for success.
• Empowers the team through Yes I Can.
• Communicates effectively and engages the team in regular huddles.
• Coaches and motivates the Shift Leaders, Assistant Managers and the team.
• Recruits and develops top grade talent.
• Demonstrates commitment to goals and inspires others to deliver excellent performance.
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools.
• Serves those they lead through behaviors, actions and decisions.
• Creates a fresh, friendly and fast service experience so good the guest can’t wait to come back to Krystal.
• Sets clear expectations and creates a welcoming work environment.
• Takes actions to solve and celebrates guest feedback.
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly.
• Serves as the local representative of Krystal to the community and grow sales by sponsoring local marketing or participating in events.
• Builds and leverages community relationships to drive business and maximize catering program opportunities in the community.
• Champions and implements company-wide promotions, product launches and product samplings.
• Ensures the team executes and measures the impact of local promotions.
• Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals.
• Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness will be met.
• Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs.
• Reviews inventory efficiencies to create product (truck) orders.
• Reviews inventory and evaluates food costs.
• Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records.
• Creates, communicates, implements and follows up on operations and financial action plans.
• Analyzes sales and labor results throughout and after each shift.
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations.
• Monitors and maintains compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
• Identifies problems, conducts high-level troubleshooting and seeks repair(maintenance) support for restaurant equipment to ensure equipment is operational.

Skills

People leadership

Fast-paced environment

Effective communication

Issue resolution

Flexible schedule

Education

High school diploma or equivalent

Job description

Krystal is seeking a Restaurant General Manager who leads with energy, develops people and delivers WOW guest service while executing restaurant operations, brand standards and financial goals.

The GM will develop teams, create great guest experiences, champion the brand in the community, plan business and maintain a safe, clean facility, while ensuring staff flexibility and guest satisfaction.