Restaurant General Manager - Lead People, Service & Growth

SPB Hospitality Career Center; Montgomery (AL); On-site; USD 70,000 - 90,000; Full time

Job summary

Krystal is seeking a Restaurant General Manager who balances strong leadership with WOW service for guests and teams. The role focuses on developing people, delivering exceptional guest experiences, and acting as the Krystal brand ambassador in the restaurant and community.

The GM will lead operations, develop schedules and plans, monitor performance, and ensure high standards of quality, service and cleanliness across the brand's operating systems.

Qualifications

• Must have high school diploma or equivalent.
• Minimum of 3 years management experience.
• Excellent people leadership and guest service skills.
• Ability to work in a fast paced environment.
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders.
• Available to work all shifts, weekends and holidays.

Responsibilities

• Creates a great energy in the restaurant and sets the team up for success.
• Empowers the team through Yes I Can.
• Communicates effectively and engages the team in regular huddles.
• Coaches and motivates the Shift Leaders, Assistant Managers and the team.
• Recruits and develops top grade talent.
• Serves as the local representative of Krystal to the community and grow sales by sponsoring local marketing or participating in events.
• Builds and leverages community relationships to drive business and maximize catering program opportunities in the community.
• Champions and implements company-wide promotions, product launches and product samplings.
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations.
• Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals.

Skills

People leadership

Guest service

Communication

Coaching

Team development

Availability

Education

High school diploma or equivalent

Job description

Krystal is seeking a Restaurant General Manager who balances strong leadership with WOW service for guests and teams. The role focuses on developing people, delivering exceptional guest experiences, and acting as the Krystal brand ambassador in the restaurant and community.

The GM will lead operations, develop schedules and plans, monitor performance, and ensure high standards of quality, service and cleanliness across the brand's operating systems.