Restaurant GM: Lead Teams, Elevate Guest Experience

Workstream; Calabash (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Eggs Up! in North Carolina is seeking a hands-on General Manager to lead daily restaurant operations and uphold a consistently exceptional guest experience. You will recruit, coach, and develop managers and team members, while driving hospitality, accountability, and strong financial performance.

This role demands a proactive leadership style and a relentless focus on guest satisfaction. This position emphasizes labor optimization, food safety, brand standards, and collaboration with ownership

Qualifications

• Previous restaurant management experience required; General Manager experience strongly preferred.
• Strong leadership, communication, and team-development skills.
• Experience managing restaurant financial performance, including labor and food costs.
• Ability to coach employees, set clear expectations, and hold the team accountable.
• Strong organizational, problem-solving, and decision-making skills.
• Guest-focused mindset with a passion for hospitality.
• Ability to thrive in a fast-paced environment and remain composed under pressure.
• Flexible availability, including weekends and holidays as business needs require.
• Knowledge of restaurant safety, sanitation, and food-handling standards.

Responsibilities

• Lead daily restaurant operations and ensure a consistently exceptional guest experience.
• Recruit, hire, train, coach, and develop managers and team members.
• Create a positive, professional, team-oriented culture focused on hospitality and accountability.
• Maintain high standards for food quality, presentation, service, cleanliness, safety, and sanitation.
• Manage scheduling and labor to meet business needs while achieving labor goals.
• Monitor sales, food costs, labor costs, waste, and other key performance indicators.
• Identify opportunities to increase sales, improve profitability, and strengthen restaurant performance.
• Ensure proper cash handling, inventory management, ordering, and operational controls.
• Address guest concerns promptly and professionally and use feedback as an opportunity to improve.
• Conduct regular training, coaching, performance evaluations, and corrective action when necessary.
• Ensure compliance with company policies, brand standards, health regulations, and applicable employment laws.
• Maintain proper staffing levels and develop team members for future leadership opportunities.
• Partner with ownership and leadership to establish goals and execute restaurant initiatives.
• Build relationships within the local community and support marketing, catering, and community engagement efforts.
• Maintain a strong presence on the restaurant floor, especially during peak business periods.

Skills

Leadership

Communication

Team development

Operations management

Guest service

Job description

Eggs Up! in North Carolina is seeking a hands-on General Manager to lead daily restaurant operations and uphold a consistently exceptional guest experience. You will recruit, coach, and develop managers and team members, while driving hospitality, accountability, and strong financial performance.

This role demands a proactive leadership style and a relentless focus on guest satisfaction. This position emphasizes labor optimization, food safety, brand standards, and collaboration with ownership