Restaurant GM: Lead Teams, Drive Service & Quality

Zaxby's; Greenacres (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

Zaxby's invites an experienced General Manager to lead a restaurant team. The GM reports to the Area Director and oversees 3-5 managers and 30-60 employees, ensuring outstanding product quality and service.

You will manage lunch, dinner and weekend shifts, train staff, oversee purchasing, supervise teams, and maintain open communication with guests and colleagues about plans, progress and challenges. A flexible, positive leadership style helps drive company objectives.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum 3 years managing people in a restaurant environment.
• Office environment; familiarity with office equipment.
• Restaurant environment; experience with kitchen and front-of-house equipment.

Responsibilities

• Increase sales by providing outstanding product and service.
• Work lunch, dinner and weekends; monitor quality of food and service.
• Provide training to Team Members and Managers.
• Purchase food, beverages and supplies as needed and oversee their preparation to ensure quality.
• Supervise and motivate Team Members and other Managers.
• Communicate openly with guests, subordinates and superiors about plans, progress and problems.
• Provide leadership with a positive attitude toward Company objectives.
• Maintain flexibility to perform beyond the stated position description.

Skills

People management

Team leadership

Training

Restaurant operations

Education

High school diploma

Job description

ABOUT ZAXBY'S

An alternative to fast food, Zaxby's offers prepared-at-order chicken fingers, wings, sandwiches and salads. Zaxby's most popular items are its hand-breaded Chicken Fingerz and Traditional or Boneless Wings, smothered in a choice of nine sauces with names like Wimpy, Tongue Torch, Nuclear and Insane. The menu also offers innovative Zappetizers like Tater Chips, Spicy Fried Mushrooms and Fried White Cheddar Bites, as well as a variety of Party Platterz perfect for any family gathering, special occasion, sporting event, party and/or tailgate.

Zaxby's has grown to more than 950 locations in 17 states and is headquartered in Athens, Georgia. For more information, visit zaxbys.com or zaxbysfranchising.com.

RESPONSIBILITIES

The General Manager reports directly to the Area Director and receives direction from the Area Director. The General Manager assists with a team of 3-5 managers and the direct supervisor of 30-60 employees. Other responsibilities include, but not limited to the following:

• Increase sales by providing outstanding product and service.
• Work lunch, dinner and weekends, monitoring quality of food and service.
• Assist in providing Team Members, Shift Managers and Assistant Managers with the appropriate training.
• Purchase food, beverages and supplies as needed and oversee their preparation to ensure that every product served meets our high standards of product quality.
• Supervise and motivate Team Members and other Managers.
• Communicate openly and honestly with guests, subordinates, superiors and all others about plans, progress and problems
• Provide leadership by keeping things fun and encouraging enthusiasm and a positive mental attitude and commitment toward Company objectives.
• Create an Encore, excellent and enjoyable work environment.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.

PREFERRED JOB QUALIFICATIONS

• Education: High school diploma or equivalent
• Experience: Minimum 3 yr. experience managing people in a restaurant environment.
• Office environment; work with computer and office equipment.
• Restaurant environment; work with advanced kitchen and front-of-house operational equipment.

Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.