Restaurant GM: Lead Team, Elevate Service & Sales

Jersey Mike's (Canada); Powder Springs (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Jersey Mike's Subs in Powder Springs, GA is seeking a General Manager to lead daily restaurant operations, coach staff, and drive guest satisfaction. The role emphasizes strong leadership, adherence to policies, and sustained profitability within a busy store environment.

The candidate will oversee staff performance, schedules, and training programs, while ensuring food quality, safety, and cleanliness standards are met.

Qualifications

• Strong interpersonal relations, communication and organizational skills.
• Leadership, supervisory skills, dependability, maturity.
• Reliable transportation.
• Must be able to work nights and weekends.
• Extremely professional appearance.
• Ability to work in a fast paced environment.
• Take the initiative.
• Ability to handle multiple tasks and creatively organize opportunities.
• Desire to take ownership and increase weekly sales.
• Must lift up to 50 lbs.
• Meet labor goals and food cost goals.

Responsibilities

• Identify and delegate responsibilities to management team and staff to ensure objectives are met and excellent service is consistently achieved.
• Implement and enforce company policies and procedures.
• Provide direction to management team and staff to achieve restaurant goals.
• Review operations and manage staff to identify problems and opportunities for improvement.
• Provide coaching and feedback to employees and assess performance on an ongoing basis.
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
• Monitor product and labor costs to stay within goals (scheduling based on store sales).
• Train and coach staff on customer service principles and practices.
• Follow Jersey Mike's Subs policies and procedures, including cash handling and safety/security.
• Implement new marketing promotions.
• Conduct weekly staff meetings.
• Identify employee weaknesses and retrain as necessary.
• Handle weekly administrative duties: paperwork, inventory, product ordering, scheduling and labor.

Job description

Jersey Mike's Subs in Powder Springs, GA is seeking a General Manager to lead daily restaurant operations, coach staff, and drive guest satisfaction. The role emphasizes strong leadership, adherence to policies, and sustained profitability within a busy store environment.

The candidate will oversee staff performance, schedules, and training programs, while ensuring food quality, safety, and cleanliness standards are met.