Restaurant GM: Lead Team, Elevate Guest Experience

d'Lite Healthy On The Go; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

d'Lite Healthy On The Go in Scottsdale, AZ is seeking a General Manager to lead the restaurant team and uphold the brand's standards of food quality, guest experience, cleanliness, and safety. The GM will oversee daily operations, staffing, scheduling, training, inventory, and payroll while maintaining strong relationships with customers and vendors.

A General Manager Training Certification and proven restaurant leadership are preferred; excellent communication and guest-service focus are

Qualifications

• 21+ years of age.
• High school graduate.
• 3–5 years restaurant management experience, with at least 2 years as a general manager.
• Prior supervisory/leadership experience is a plus.
• Able to maintain a clean, safe and hostile free environment.
• Exceptional communication skills.
• Exceptional guest services skills.

Responsibilities

• Oversee day to day management of team members, shift leaders, and role model the company standards for quality service, cleanliness, product and procedure knowledge and accuracy in execution, team appearance, professionalism and sales building
• Continuous inspection of restaurant for cleanliness and readiness, ensuring that duties and tasks are being performed correctly. Demand perfection!
• Performs work of other team members as needed, leading by example and following standards strictly
• Constantly conducts quality checks and follows company procedures for documentation throughout the day including but not limited to food and drink accuracy
• Maintains optimal staffing levels in the restaurant by performing effective scheduling, following deployment procedures to match roles with skill sets, and driving the store training process to create a versatile team
• Conduct and/or delegate team member training
• Manage the overall scheduling and payroll process: write schedules, manage schedule requests, verify hours worked and approve bi-weekly payroll. Maintain employee files and comply with applicable laws
• Approve time and tip reporting for payroll hours
• Conduct inventory and ordering, and outside shopping
• Field applications, conducts interviews/on-boarding
• Address performance related issues and report to DM and/or LT, and conduct team member performance reviews and evaluations
• Reconcile daily audits and receipts, overseeing sales, comps, voids, employee food, conducting blind drops
• Deposit drops with compliant cash handling procedures
• Addresses customer complaints and reports to DM and/or LT, performs table touches to ensure order accuracy, food quality, and guest satisfaction
• Field equipment maintenance and service
• Field catering inquiries, oversee process and follow up
• Use and implementation of all company methods, systems and processes
• Request and refer to specific Job Description Details which is a comprehensive list of tasks [but not limited to] required to successfully fulfill the position
• Regular and predictable attendance: The scheduled working hours for this position are Sunday – Saturday from 5:30am to 5:30pm

Skills

Restaurant management

General Manager Training Certification

Communication skills

Guest service

Multitasking

Time management

Education

High school diploma

Tools

Aloha POS

Excel

Inventory systems

Job description

d'Lite Healthy On The Go in Scottsdale, AZ is seeking a General Manager to lead the restaurant team and uphold the brand's standards of food quality, guest experience, cleanliness, and safety. The GM will oversee daily operations, staffing, scheduling, training, inventory, and payroll while maintaining strong relationships with customers and vendors.

A General Manager Training Certification and proven restaurant leadership are preferred; excellent communication and guest-service focus are