Restaurant GM: Lead Team, Elevate Guest Experience

Automatic Data Processing, Inc.; Pigeon Forge (TN); Sur place; USD 62 000 - 68 000; Plein temps

Résumé du poste

Dunkin’ in Pigeon Forge, TN is seeking a General Manager to lead restaurant operations and a dedicated team. You will drive guest satisfaction, profitability, and compliance with brand standards while managing staffing, scheduling, and training.

The ideal candidate has 2+ years in salaried restaurant management, ServSafe certification or eligibility, and a proven track record in hiring, coaching, and cost control. Expect a 45-hour week with peak-hour involvement.

Qualifications

• At least 2 years of experience managing employees in either the restaurant, hospitality, or retail industry.
• Preferably 2 years’ experience working at a quick service restaurant (QSR) in a salaried management position.
• 2 years of interviewing and determining hiring decisions.
• 2 years of scheduling experience.
• 2 years of inventory and truck ordering experience.
• 5 years of cash handling experience.
• 5 years of customer service experience.
• 2 years of managing food and/or labor costs/metrics.
• Either an Active ServSafe Certification or eligible to receive ServSafe Certification required.
• Successful completion of Background check and Motor Vehicle Report.

Responsabilités

• Promote a team environment by coaching and feedback, hiring and developing staff, and planning staffing levels.
• Ensure guest satisfaction by delivering exceptional service and upholding brand standards.
• Drive profitability by managing labor and food costs and maintaining safety and cleanliness.
• Oversee scheduling and inventory, and ensure compliance with ServSafe standards.
• Schedule follows a 45-hour week with five 9.5-hour shifts plus rest breaks.
• Availability during peak hours, especially Thursdays–Saturdays, is expected.
• Lead with the District Manager to set goals and action plans.

Connaissances

Team leadership

Guest service

Coaching

Hiring decisions

Scheduling

Cash handling

Customer service

Communication

Staff development

Description du poste

Dunkin’ in Pigeon Forge, TN is seeking a General Manager to lead restaurant operations and a dedicated team. You will drive guest satisfaction, profitability, and compliance with brand standards while managing staffing, scheduling, and training.

The ideal candidate has 2+ years in salaried restaurant management, ServSafe certification or eligibility, and a proven track record in hiring, coaching, and cost control. Expect a 45-hour week with peak-hour involvement.