Restaurant GM: Lead Guest Experience & Profitability

Automatic Data Processing, Inc.; Chattanooga (TN); On-site; USD 62,000 - 75,000; Full time

Job summary

Dunkin' in Chattanooga, TN is seeking a General Manager to oversee all restaurant operations, ensuring guest satisfaction and profitability. You will lead a team, hire and train staff, and uphold brand standards and ServSafe compliance.

Strong leadership, scheduling, cost control, and customer service experience are required. Expect a 45-hour workweek with early shifts and peak-hour coverage during Thursdays–Saturdays.

Qualifications

• 2+ years of experience managing employees in restaurant/hospitality/retail.
• Preferably 2 years in a quick service restaurant in a salaried management role.
• 2 years of interviewing and hiring decisions experience.
• 2 years scheduling experience.
• 2 years inventory and truck ordering experience.
• 5 years cash handling experience.
• 5 years customer service experience.
• 2 years managing food and/or labor costs/metrics.
• Active ServSafe Certification or eligible to obtain certification.

Responsibilities

• Lead restaurant operations to deliver guest experiences and sales.
• Hire, train, and develop staff; plan staffing levels to meet needs.
• Ensure brand standards and ServSafe certification are maintained.
• Monitor labor and food costs; optimize profitability.
• Maintain safety, cleanliness, and security; delegate tasks.
• Schedule around peak hours and coordinate with District Manager.
• Drive sales by executing marketing initiatives.

Skills

Team management

QSR experience

Interviewing & hiring

Scheduling

Inventory & ordering

Cash handling

Customer service

Cost management

ServSafe certification

Job description

Dunkin' in Chattanooga, TN is seeking a General Manager to oversee all restaurant operations, ensuring guest satisfaction and profitability. You will lead a team, hire and train staff, and uphold brand standards and ServSafe compliance.

Strong leadership, scheduling, cost control, and customer service experience are required. Expect a 45-hour workweek with early shifts and peak-hour coverage during Thursdays–Saturdays.