Restaurant GM: Lead Service, Growth & Team Success

churchs; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

Church's Chicken is seeking a Market Leader to manage one restaurant location with a focus on delivering high-quality, value-driven dining experiences. The role oversees staff development, drives sales, and controls expenses to meet budget targets while keeping the operation clean, safe, and compliant with all laws.

The General Manager will lead the team, ensuring engaging work culture, regular performance feedback, and ongoing training to enhance customer satisfaction and maintain strong

Qualifications

• High school diploma or GED required; 1 year of supervisory experience in the restaurant industry.
• Successfully complete all training and pass all applicable tests.

Responsibilities

• Create an in-store service environment that exceeds guest expectations for friendly, quick, and accurate service.
• Communicate with guests to obtain feedback and identify service and food quality improvements.
• Resolve guest complaints using the listen, apologize, satisfy and thank model.
• Ensure incoming calls are handled promptly, courteously, and professionally.
• Direct and conduct regular training with team members.
• Provide regular feedback and identify areas for improvement.

Skills

Supervisory experience

Interpersonal skills

Basic computer skills

P&L knowledge

Education

High school diploma or GED

Job description

Church's Chicken is seeking a Market Leader to manage one restaurant location with a focus on delivering high-quality, value-driven dining experiences. The role oversees staff development, drives sales, and controls expenses to meet budget targets while keeping the operation clean, safe, and compliant with all laws.

The General Manager will lead the team, ensuring engaging work culture, regular performance feedback, and ongoing training to enhance customer satisfaction and maintain strong