Restaurant GM — Lead Ops & Guest Experience

The Wendy's Company; North Little Rock (AR); On-site; USD 52,000 - 76,000; Full time

Job summary

The Wendy's Company in North Little Rock, AR is seeking a General Manager to lead daily restaurant operations, uphold food quality and safety, manage staffing, cleanliness, and customer service, and drive performance toward company standards.

You will supervise Assistant Managers, Shift Managers and Crew, recruit, train, schedule staff, control costs, and maintain safety. This role requires strong leadership, problem-solving, and the ability to adapt to a dynamic restaurant environment.

Qualifications

• High school diploma or GED required.
• Experience managing a team in a fast-paced environment.
• Strong communication and decision-making skills.
• Ability to read, analyze and interpret memos.
• Proficient in Word and Excel.

Responsibilities

• Manage the daily activities of an assigned restaurant.
• Direct, train and maintain staff; uphold Wendy's standards.
• Recruit, interview, hire, promote, discipline, and terminate staff per policy.
• Supervise food prep meeting brand standards.
• Resolve customer complaints and report issues.
• Ensure open/close procedures and cash controls.
• Maintain clean, safe and compliant restaurant environment.
• Perform admin duties like scheduling, inventory, and maintenance requests.

Skills

Managerial experience

Supervisory leadership

Customer service experience

Communication skills

Problem solving

MS Word

MS Excel

Education

High school diploma or GED

Tools

MS Word

MS Excel

Job description

The Wendy's Company in North Little Rock, AR is seeking a General Manager to lead daily restaurant operations, uphold food quality and safety, manage staffing, cleanliness, and customer service, and drive performance toward company standards.

You will supervise Assistant Managers, Shift Managers and Crew, recruit, train, schedule staff, control costs, and maintain safety. This role requires strong leadership, problem-solving, and the ability to adapt to a dynamic restaurant environment.