Restaurant GM: Lead Guest Experience & Growth

churchs; Selma (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Church's Chicken in Selma, AL is seeking a Restaurant General Manager who thrives in a fast-paced, guest-focused environment. You will oversee all restaurant activities, drive sales, control expenses, and develop a team committed to delivering quality, friendly service.

Responsibilities include maintaining standards, handling guest feedback, training staff, ensuring safety and compliance with policies, and reporting on operational performance.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of supervisory experience in a restaurant.
• Strong customer service and people management skills.

Responsibilities

• Create an in-store service environment that exceeds guest expectations—friendly, quick, accurate service.
• Communicate with guests to obtain feedback and identify service improvements.
• Resolve guest complaints promptly using the listen, apologize, satisfy, and thank model.
• Ensure calls are answered promptly and professionally.
• Direct and conduct regular staff training and provide feedback for improvement.

Skills

Leadership

Supervision

Customer service

Interpersonal skills

Budgeting

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Church's Chicken in Selma, AL is seeking a Restaurant General Manager who thrives in a fast-paced, guest-focused environment. You will oversee all restaurant activities, drive sales, control expenses, and develop a team committed to delivering quality, friendly service.

Responsibilities include maintaining standards, handling guest feedback, training staff, ensuring safety and compliance with policies, and reporting on operational performance.