Restaurant GM in Training: Lead Operations & People

Pollo Operations, Inc.; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Pollo Tropical in Florida is seeking a Manager in Training (MIT) to prepare for leadership roles. You will oversee daily operations, coach a 25+ team, ensure food safety, guest service, scheduling, and payroll tasks while learning from the Training GM.

The role requires a high school diploma, 3–5 years in the restaurant industry with 2+ in supervision, ServSafe certification, and strong English communication; proficiency with HRIS, Outlook, and Excel preferred.

Qualifications

• High school diploma or GED required.
• 3–5 years of restaurant experience, with at least 2 years in a supervisory role.
• ServSafe Certification required.
• Strong communication skills in English.
• Proficiency with HRIS, Outlook and internal tools.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring food quality, safety and service.
• Coach and develop hourly team members and managers.
• Supervise a 25+ employee team and ensure standards.
• Lead daily pre-shift huddles to align goals and updates.
• Assist in scheduling, inventory, ordering, payroll and reports.
• Participate in hiring, onboarding and training.
• Monitor performance and drive targets (sales, labor, EBITDA).

Skills

Strong verbal and written comms in Eng

Leadership ability & team development

Tech proficiency (HRIS, Outlook, tools

Education

High school diploma or GED

Tools

HRIS platforms

Outlook

Excel

Internal company tools

Job description

Pollo Tropical in Florida is seeking a Manager in Training (MIT) to prepare for leadership roles. You will oversee daily operations, coach a 25+ team, ensure food safety, guest service, scheduling, and payroll tasks while learning from the Training GM.

The role requires a high school diploma, 3–5 years in the restaurant industry with 2+ in supervision, ServSafe certification, and strong English communication; proficiency with HRIS, Outlook, and Excel preferred.