Restaurant Manager in Training

Pollo Tropical; Florida; Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Pollo Tropical is seeking a Manager in Training (MIT) in Florida to develop future leaders and ensure top-notch guest service. You will support daily operations, safety, and team development while learning to drive sales, labor, and EBITDA targets in a fast-paced restaurant environment.

The MIT role involves coaching a 25+ person team, conducting pre-shift huddles, participating in hiring and training, and maintaining high standards of cleanliness and safety.

Qualifikationen

• High school diploma or GED required.
• ServSafe Certification required.
• Experience in restaurant supervision preferred.

Aufgaben

• Oversee day-to-day restaurant operations, ensuring food quality, safety, cleanliness, and consistent service and presentation.
• Support a high-performing team culture through ongoing coaching, engagement, and accountability.
• Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care.
• Supervise and assist in leading a team of 25+ employees, ensuring adherence to company and regulatory standards.
• Conduct daily pre-shift meetings (huddles) to align teams on goals, service standards, and operational updates.
• Assist in scheduling, inventory, ordering, payroll, fund handling, and reconciliation processes.
• Participate in hiring, onboarding, training, and developing both hourly team members and future leaders.
• Monitor labor and financial performance, and help drive achievement of key targets (sales, labor, transactions, and EBITDA).
• Maintain facility cleanliness and equipment functionality; report any issues promptly.
• Ensure timely and accurate incident reporting, compliance with all safety protocols, and maintenance of a safe, inclusive work environment.
• Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance.
• Embrace change with a positive attitude and adaptability in a dynamic environment.
• Make sound decisions under pressure and help navigate operational challenges.
• Perform other duties as assigned in alignment with company policies and procedures.

Kenntnisse

Leadership

Team development

Communication

English proficiency

Ausbildung

High school diploma or GED

ServSafe Certification

Tools

HRIS platforms

Excel

Jobbeschreibung

Pollo Tropical is seeking a Manager in Training (MIT) in Florida to develop future leaders and ensure top-notch guest service. You will support daily operations, safety, and team development while learning to drive sales, labor, and EBITDA targets in a fast-paced restaurant environment.

The MIT role involves coaching a 25+ person team, conducting pre-shift huddles, participating in hiring and training, and maintaining high standards of cleanliness and safety.